Never received box to recycle device

I've been trying to recycle my device, but have never received the box that should have been sent already. When I go to this link, the system is always 'unavailable.' Please advise. Thank you.

Labels (1)
Re: Never received box to recycle device
Enthusiast - Level 2

I'm in the same boat.  Received email for Trade-in confirmation 10/13.  Received phone 10/14.

Phone has to be returned within 30 days of receipt of new phone.

Is this Verizon's way of screwing us out of the trade-in credit by deliberately withholding the recycle package?

I went to the link from the email and requested the package again.  7-10 days.

How convenient that you can't chat on the trade-in contact page and the submission status is always down.

This is as bad as Obamacare.