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Never received box to recycle device
halobacterium
Member

I've been trying to recycle my device, but have never received the box that should have been sent already. When I go to this link, the system is always 'unavailable.' Please advise. Thank you.

http://www.verizonwireless.com/device-status/

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Re: Never received box to recycle device
americanius
Member

I'm in the same boat.  Received email for Trade-in confirmation 10/13.  Received phone 10/14.

Phone has to be returned within 30 days of receipt of new phone.

Is this Verizon's way of screwing us out of the trade-in credit by deliberately withholding the recycle package?

I went to the link from the email and requested the package again.  7-10 days.

How convenient that you can't chat on the trade-in contact page and the submission status is always down.

This is as bad as Obamacare.