Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
New S8+ Showing Duplicate Messages and 1 Unread
Creamy_Ranch
Member

I bought a new Samsung S8 Plus today and synced it with my old phone. Everything was transferred, but messaging is now showing duplicates and triplicates of older messages that were sent and received. It also shows 1 new message notification, even though I have no new messages. Message+ is the app I'm running, any help would be appreciated!

Labels (1)
0 Likes
Re: New S8+ Showing Duplicate Messages and 1 Unread
vzw_customer_support
Customer Support

Duplicate messages are never fun to see so let’s ensure you get this fixed right away Cream_Ranch. We highly recommend deleting all your messages and then restoring the messages back to the phone. If the duplicates are not stored, it will only bring back the right amount. You can restore the messages by opening the Verizon Messages app > selecting the menu button (top left) > choose Restore Messages.

StevenM_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

0 Likes