No Sound or icon notification on Message + App after update

[Melblair]

I have a Droid Turbo 2 and I've lost sound on the Message + app since the last update.  I've gone through the "Customize" tab as usual to make sure that the correct sound is chosen.

I've tested the same sound in other apps with notifications turned on, and the file works

I've checked to make sure my notification sounds are on and the volume is appropriate

I've tried applying a different notification sound within the "Customize" tab and still no sound.

My mother has a Samsung 7 Edge and she has also lost all sound within this application post-update.

I removed all updates, same problem.

Uninstalled and reinstalled, same problem.

In addition, the message icon that normally appears in the notifications bar does not appear either.  I've checked within the app to make sure that this feature is turned on, it is.  I've also made sure that this app is listed in the apps that notifications are allowed from within the phone settings.

Any advice?

Thanks in advance

[vzw_customer_support]

Ensuring that your device is working as it should is our top goal for you. You’ve done some great steps thus far, Melblair. Let’s pick up from where you left off so that we may see how we can help. Is the native message application on the device as well? Have you noticed any other users experiencing the same issues?

TakendraW_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[Xfinity_18]

I am having the same issue...

[LYNHOP27]

I too am having the same issue.

[vzw_customer_support]

We want to make sure you get the performance out of Verizon Messages+ that you need, LYNHOP27. How long has this been occuring? What make and model of device are you using? Are you running the latest version of the Verizon Messages+?

PeterP_VZW

Follow us on TWITTER @VZWSupport If my response answered your question please click the Correct Answer button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

[LYNHOP27]

This has been occurring for about the past 6-8 weeks. I have a Motorola Droid Turbo 2 using Android 7

Message+ v6.6.5

Thanks for helping,

Lynn