No Text Messages In or Out

[BrigC]

I just got my phone and I was able to receive the texts from Verizon but I cannot get any or send any out. I have looked through the threads and I have tried turning the message back up on and off and all the other tricks. Nothing is working. Any other tips or advice on how to get my text messaging working.

[vzw_customer_support]

Hi BrigC,


Messages are important! Let's get this resolved.What device do you have? Are you receiving any error messages? When did this start? Send info

Thanks,
PamelaF_VZW
Tweet us @vzwsupport

[BrigC]

I have a Windows Phone 8X by HTC.

I get "Can't Send Message. Try Again." everytime I attempt to send a text.

It started from the moment I got the phone. I can receive texts from Verizon but I don't receive them from anyone else and can't send any out. I got this phone and my new plan on Sunday.

Thanks,

Brig C

Sent from my Windows Phone

[vzw_customer_support]

Thanks for the additional information BrigC!

Please tell me what is the device current software/firmware version http://vz.to/1emZJxu?  Let's try to update the device software http://vz.to/18upESX if it's out of date.  Keep me posted!

AnthonyTa_VZW
Follow us on Twitter @VZWSupport

[BrigC]

I updated the software earlier this week when I first got my phone. Still no texting.

Sent from my Windows Phone

[BrigC]

I updat

[BrigC]

Sorry. I updated my phone again today. Still no texting. Should i go into a store to fix this? I need texting for my job.

[vzw_customer_support]

Thanks for keeping us posted BrigC! Are you able to make and receive calls on the device? Are you able to successfully browse the web? Please share a few additional details, thanks!

MatthewS_VZW
VZW Support
Follow us on Twitter @VZWSUPPORT

[BrigC]

I can do everything else. Calls, email, internet, apps. Everything but text messaging. Should I just go into a store and get help there, I am starting to lose my patience.

[vzw_customer_support]

@BrigC,

Text messaging is my main means of staying connected with family and friends, so I definitely understand your frustration!

Are you still unable to send or receive text messages? Did you take your phone into a VZW store already?

We are aware of others with this phone having the same issue and a recent software update has been released to address this. The new software version is: 3030.0.41301.605 and Baseband: 0.17.50.0918_3. Please check to make sure you have the lastest update http://vz.to/19zn4g6.

If you do have the latest update and are still unable to send or receive text, you may need to perform a hard reset http://vz.to/186a4xM. I know this can be inconvenient but some time necessary after a major software update.

Keep me posted if you need further assistance.

JohnB_VZW

Follow us on Twitter @VZWSupport