Skip to main content
Accessibility Resource Center Skip to main content
Personal Business
Español

Choose your cart

Choose your cart

Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu
Help
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Correct Answer!
No Text Messages In or Out
BrigC
Member
‎11-18-2013 09:56 AM

I just got my phone and I was able to receive the texts from Verizon but I cannot get any or send any out. I have looked through the threads and I have tried turning the message back up on and off and all the other tricks. Nothing is working. Any other tips or advice on how to get my text messaging working.

Labels (1)
Tags (1)
0 Likes
Reply
19 Replies
Correct Answer!
Re: No Text Messages In or Out
vzw_customer_support
Customer Support
‎11-20-2013 10:34 AM

Hi BrigC,


Messages are important! Let's get this resolved.What device do you have? Are you receiving any error messages? When did this start? Send info

Thanks,
PamelaF_VZW
Tweet us @vzwsupport

0 Likes
Reply
Correct Answer!
Re: No Text Messages In or Out
BrigC
Member
‎11-20-2013 11:26 AM

I have a Windows Phone 8X by HTC.

I get "Can't Send Message. Try Again." everytime I attempt to send a text.

It started from the moment I got the phone. I can receive texts from Verizon but I don't receive them from anyone else and can't send any out. I got this phone and my new plan on Sunday.

Thanks,

Brig C

Sent from my Windows Phone

0 Likes
Reply
Correct Answer!
Re: No Text Messages In or Out
vzw_customer_support
Customer Support
‎11-22-2013 11:56 AM

Thanks for the additional information BrigC!

Please tell me what is the device current software/firmware version http://vz.to/1emZJxu?  Let's try to update the device software http://vz.to/18upESX if it's out of date.  Keep me posted!

AnthonyTa_VZW
Follow us on Twitter @VZWSupport

0 Likes
Reply
Correct Answer!
Re: No Text Messages In or Out
BrigC
Member
‎11-22-2013 04:34 PM

I updated the software earlier this week when I first got my phone. Still no texting.

Sent from my Windows Phone

0 Likes
Reply
Correct Answer!
Re: No Text Messages In or Out
BrigC
Member
‎11-23-2013 01:40 PM

I updat

0 Likes
Reply
Correct Answer!
Re: No Text Messages In or Out
BrigC
Member
‎11-23-2013 01:40 PM

Sorry. I updated my phone again today. Still no texting. Should i go into a store to fix this? I need texting for my job.

0 Likes
Reply
Correct Answer!
Re: No Text Messages In or Out
vzw_customer_support
Customer Support
‎11-25-2013 09:25 AM

Thanks for keeping us posted BrigC! Are you able to make and receive calls on the device? Are you able to successfully browse the web? Please share a few additional details, thanks!

MatthewS_VZW
VZW Support
Follow us on Twitter @VZWSUPPORT

0 Likes
Reply
Correct Answer!
Re: No Text Messages In or Out
BrigC
Member
‎11-25-2013 09:38 AM

I can do everything else. Calls, email, internet, apps. Everything but text messaging. Should I just go into a store and get help there, I am starting to lose my patience.

0 Likes
Reply
Correct Answer!
Re: No Text Messages In or Out
vzw_customer_support
Customer Support
‎11-27-2013 10:29 AM

@BrigC,

Text messaging is my main means of staying connected with family and friends, so I definitely understand your frustration!

Are you still unable to send or receive text messages? Did you take your phone into a VZW store already?

We are aware of others with this phone having the same issue and a recent software update has been released to address this. The new software version is: 3030.0.41301.605 and Baseband: 0.17.50.0918_3. Please check to make sure you have the lastest update http://vz.to/19zn4g6.

If you do have the latest update and are still unable to send or receive text, you may need to perform a hard reset http://vz.to/186a4xM. I know this can be inconvenient but some time necessary after a major software update.

Keep me posted if you need further assistance.

JohnB_VZW

Follow us on Twitter @VZWSupport

0 Likes
Reply