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Non Return fee

I am being charged $700 non return fee for a cellphone that has been returned.  I spoke with a Supervisor, Larry, that investigated the charge and sent a text message to my daughter’s cellphone saying I have to pay it. I asked a Larry to give me a call, and of course I did not receive one.  Secondly, I purchased 2 phones on the BOGO and I’m being charged for both phones which I have complained about every month since December 2019.  I have been a Customer for well over 20 years and I am HIGHLY DISAPPOINTED! 

Re: Non Return fee
Customer Service Rep

Kushapdw, we are here for you to help check on the return that took place. Please send us a Private Note. JoseL_VZW

Re: Non Return fee
Specialist - Level 3

Do you have proof it was returned? I'd check the return tracking number.