Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
cancel
Showing results for 
Search instead for 
Did you mean: 
Not Receiving Pictures in Text
SNOWHITE7
Member

My Samsung s4 will not load pictures in my Verizon messaging app. Unless I log into my Verizon account then they will start to download.  This started to happen right after the new update to my phone. I have: Remove battery, Master reset, reinstall Verizon app,   called Verizon 6 times no help from them. Anyone have any ideas.

Labels (1)
0 Likes
Re: Not Receiving Pictures in Text
chris1060
Sr. Member

In the Messages+ app under settings, scroll down to Auto Image Download  and make sure that Wi-Fi or Cellular is checked and not Never. See if this helps.

0 Likes
Re: Not Receiving Pictures in Text
SNOWHITE7
Member

Hi

Yes I have done this already. The problem is still there. Anyone else have any ideas?

0 Likes
Re: Not Receiving Pictures in Text
SNOWHITE7
Member

I'm still having problems with receiving pictures in my Verizon + Messaging. The pictures will not download unless I log into My Verizon account. I don't even have to click on anything just log into stare at the screen and wait 30 seconds then they start to download.

I have removed the battery, removed the memory card, remove the phone sim card, do a master reset, uninstall Verizon messenger + & reinstall, 

This has been going on since the last phone software upgrade

0 Likes
Re: Not Receiving Pictures in Text
Ann154
Expert
Expert

Have you tried the Samsung messenger app instead of Verizon Messages+ application?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

0 Likes
Re: Not Receiving Pictures in Text
SNOWHITE7
Member

yes It works fine

0 Likes
Re: Not Receiving Pictures in Text
SNOWHITE7
Member

Message+ ver 6.6.2   4.3 GB  available on phone, been a problem for 2

months

0 Likes
Re: Not Receiving Pictures in Text
SNOWHITE7
Member

Still no help from Verizon support. Its a shame that I will have to go to close my Verizon account soon if I cant get any help on this & go to  T-Mobile.   I now have done a Master reset the phone. 3 rd time

0 Likes
Re: Not Receiving Pictures in Text
SNOWHITE7
Member

Still no help from Verizon support. Its a shame that I will have to go to close my Verizon account soon

0 Likes
Re: Not Receiving Pictures in Text
vzw_customer_support
Customer Support

We definitely don't want to see you leave like this, SNOWHITE7. To clarify, are you logging into your My Verizon profile through the Messages+ app, or are you logging in using the separate My Verizon App, at which point the pictures start loading?

 

PeterP_VZW

Follow us on TWITTER @VZWSupport If my response answered your question please click the Correct Answer button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

0 Likes