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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Not receiving MMS from T-Mobile users
WisconFan1986
Member

I have seen this problem mentioned by several other users but it seems the issue has never been solved or adequate support provided.  I have spent countless hours on the phone with customer service / tech support and the "executive relations" team...although they struggle to call me and instead will only e-mail which takes weeks on each iteration of our back and forth.

I am not able to receive MMS from T-Mobile users in a group chat.  I receive all the other messages but when the T-Mobile user responds, the message goes to everyone other than me.  I have went through all the "simple" steps...there must be something wrong on the back-end with Verizon's services and/or the porting of my phone number initially.

Trying another route by posting here to get some help as everything else has been unsuccessful at this point and I am getting extremely frustrated.

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Re: Not receiving MMS from T-Mobile users
vzw_customer_support
Customer Support

I am very sorry for the experience as I know the importance of staying connected with everyone. I s that same user able to send you an MMS directly? What model is the phone that you have ?

-Yale

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