Not receiving Messenger+ security code

[EandE]

Trying to get Messenger+ set up on a Windows PC but am not receiving a text to iPhone with the security code. Why? I have provided the primary Verizon cell phone number in the Startup window.

[vzw_customer_support]

@EandE

I want you to be able to successfully send and receive your text messages from your Windows PC.

Do you currently have a My Verizon online account setup? If so, you can create and send a text message via your My Verizon account online by following these steps: http://vz.to/2hwFLaT.

AnthonyTa_VZW
Follow us on Twitter @VZWSupport

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[EandE]

I do have a MyVerizon account set up. When I follow the text messaging instructions provided, I receive the following message: "This mobile number does not have permission to send messages and cannot sign up for this service. Please contact the account owner for this mobile number to change permissions." 

[SuzyQ]

Is the iPhone you  are expecting to receive the security code (authorization code) on the same phone number you are trying to sync messages with?  Is that phone on a plan that has texting?  It sounds like the number you are trying to sync messages + with does not have texting ability.

What device is the the mobile number that "does not have permission...." connected to?

[EandE]

Thanks for your thoughts. Problem has been resolved. Apparently there was some kind of block put on when we changed to a new plan (which does include texting BTW).