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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Not receiving email to texts from certain email addresses
ukmacke
Enthusiast

At my company, we send alerts via email to text from automated processes that have issues so that we recieve a text.  We used to send text messages from one email address to our @VTEXT.com  address and recieved them fine. We had to change the 'from' address because our company was bought by another so the domain changed.  Now those of us with verizon don't receive the texts, but those with ATT still do.  I also tried to send to @vzwpix.com and don't receive those either.  Is there  a way to see if they are being blocked from the verizon side?

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Re: Not receiving email to texts from certain email addresses
vzw_customer_support
Customer Support

ukmacke We can see how receiving text right away is important to your business. I have sent you a private message here on this platform.

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Re: Not receiving email to texts from certain email addresses
ukmacke
Enthusiast

Hi there,

 

I don't see where to get private messages.  Will you give me instructions?

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Re: Not receiving email to texts from certain email addresses
KH-OrnEsh
Moderator
Moderator

@ukmacke 

To send a private message, click on the user's name and click "view profile". On the profile page on just under the username there should be a message button.  

 

Screen Shot 2021-05-13 at 2.03.59 PM.png

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Re: Not receiving email to texts from certain email addresses
ukmacke
Enthusiast

Thanks for this.  How do I see private messages sent to me?  I don't see the message referred to in the post on 4-23.

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Re: Not receiving email to texts from certain email addresses
vzw_customer_support
Customer Support

Good morning! We will be glad to initiate a Private Message. Please reply as soon as you receive the Private Message. 

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Re: Not receiving email to texts from certain email addresses
joseluisnkarina7

I am having the same issue. I have been using this feature for 12 years. now it seems like Verizon blocked my email from sending to anyone on its network, when itndoes send the the email to text the Verizon cell receives it 1 or 2 hours later. 

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Re: Not receiving email to texts from certain email addresses
joseluisnkarina7

it seems like all gmail addresses have been blocked from Verizon. I emailed 3 people from 5 different gmail emails and some go through 2 or 3 hours later

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Re: Not receiving email to texts from certain email addresses
vzw_customer_support
Customer Support

joseluisnkarina7, we know how important it is to continue to be able to send your emails. I've sent you a Private Message.

 

KiaH_VZW

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Re: Not receiving email to texts from certain email addresses
jav6
Champion

@joseluisnkarina7 wrote:

it seems like all gmail addresses have been blocked from Verizon. I emailed 3 people from 5 different gmail emails and some go through 2 or 3 hours later


This is a known issue with Verizon's vtext.com and vzwpix.com services from the Google Mail system.  There are several other current threads discussing users' concerns.  Other mail systems, e.g. Comcast Mail, Yahoo Mail, etc still work fine.

...Just another VZW customer...trying to offer some assistance...
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