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Not receiving non-iMessage text iPhone 11 Pro
TRAIL1
Enthusiast - Level 2
‎01-16-2020 03:41 PM

I just switched over from Sprint to Verizon with my existing number and I'm not receiving non-iMessage text on my phone. 

2 people had this problem.
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vzw_customer_support
Customer Service Rep
‎01-16-2020 04:09 PM

Trail1, I rely on my messages constantly, so not receiving all of my messages is very alarming. I will be more than happy to assist. Please share with me have you removed your Apple ID from the older phone?

RodneyM_VZW

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TRAIL1
Enthusiast - Level 2
In response to vzw_customer_support
‎01-16-2020 04:45 PM

I have not, but I'm doing that now. 

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TRAIL1
Enthusiast - Level 2
In response to TRAIL1
‎01-17-2020 08:32 AM

Did it, and it didn't fix anything. 

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vzw_customer_support
Customer Service Rep
In response to TRAIL1
‎01-19-2020 09:11 AM

To clarify, have you already tried to reset the network settings on your device?

EstevanC_VZW

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vzw_customer_support
Customer Service Rep
In response to TRAIL1
‎01-18-2020 05:02 PM

Thank you for working with us, TRAIL1. Could you please follow the steps on the link attached to Reset Network Settings on your device, for it to reconnect to the network. Once this step is complete, please let us know what you experience.

https://www.verizonwireless.com/support/knowledge-base-207110/  DavidR_VZW

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