Not receiving verification codes
blingblock
Newbie

I just switched from AT&T to Verizon and my new phone is receiving texts. Both iMessage and SMS. However, I’m not getting verification codes from my bank or Google. Please help I need these codes to get my Authenticator app downloaded and to sign into my work accounts.

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Re: Not receiving verification codes
vzw_customer_support
Customer Service Rep

We know how important it is to be able to have all your services working, we'll be glad to help out. To further look into this, we will be sending you a private note.

~Freddy

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Re: Not receiving verification codes
vzw_customer_support
Customer Service Rep

We are still here to provide support. If you prefer, we do have other support channels that you can reach out to for assistance. You can review all of our support options here:   https://www.verizonwireless.com/support/  ~Peter

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Re: Not receiving verification codes
BROCKCHROLI
Newbie

I found this solution on YOUTUBE.

At your home screen, click on the MESSAGES icon

Then click on the photo of yourself in the upper right-hand corner (or the graphic with a human head in it if there's no photo)

Then click on MESSAGES SETTINGS

Then click on SPAM PROTECTION

Then turn off ENABLE SPAM PROTECTION

I guess the disadvantage is that the phone won't protect you from getting SPAM messages, but for me, it is more important that I can get verification text messages.

Also, until I found this solution, I selected the option to receive a verification phone call from my bank. That may be a work-around if you don't want to disable the messages SPAM PROTECTION feature on your phone.

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