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Not recieving text messages

I recently changed my phone number.  Since then I no longer receive text messages. I can still send them. Nobody at Verizon has been able to fix this problem. It was even suggested to me that it might be the phone. Please let there be someone out there that can correctly tell me how to fix this.

Re: Not recieving text messages
Customer Support

I know the importance of getting your messages working again. What model is your phone? To confirm, are you using the red Verizon Messages application or the native messages app?  -YaleK_VZW