Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
Notifications sporadic since latest upgrade.
ROBCEL25
Member

Ever since the upgrade, message notification is sporadic on both of my android phones. Will this be fixed soon?

Labels (1)
0 Likes
Re: Notifications sporadic since latest upgrade.
tikibar1
Sr. Leader
Sr. Leader

Which update(s) have you applied?  The latest is v.6.4.4:

Verizon Messages - v.6.4.4

0 Likes
Re: Notifications sporadic since latest upgrade.
ROBCEL25
Member

Yup, 6.4.4

0 Likes
Re: Notifications sporadic since latest upgrade.
tikibar1
Sr. Leader
Sr. Leader

Smiley Sad

0 Likes
Re: Notifications sporadic since latest upgrade.
vzw_customer_support
Customer Support

We don't want you to miss any notifications, ROBCEL25. I appreciate you confirming you are on the latest app version. Have you noticed if other messages are received with notification around the same time you didn't receive a notification on a specific message? Do either of your devices have the Popup setting enabled in Verizon Messages?


AndreaS_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

0 Likes
Re: Notifications sporadic since latest upgrade.
ROBCEL25
Member

No, the popup feature is not enabled.

We've narrowed it down as follows:

Notifications are no longer received from within an open conversation. Thus

one has to keep an eye on the phone if a conversation is left open or the

user needs to back out of the open conversation in order to receive

notifications of new responses. Is this a new feature?

On Tue, Feb 7, 2017 at 2:12 PM, vzw_customer_support <

0 Likes
Re: Notifications sporadic since latest upgrade.
vzw_customer_support
Customer Support

Robcel25 Thank you, it appears you are very detailed regarding your device. We appreciate your efforts as it helps with our next steps. If you turn on the popup feature you should see a notice of the incoming message. If that does not resolve the issue, please remove the app and re-install it.

DeloresK_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

0 Likes