One contact that will only send on Group Texts
ReneeKahler
Newbie

A couple of weeks ago my father-in-law created a text group for our family. Since then, I cannot text my husband unless he is part of a group text. I can text everyone else from that group without issue. I tried deleting that group from listed text messaged. I also deleted all records of texting my husband's text, and all his contact records. I tried texting him just by his phone number and no contact record. No luck. I added his contacts back into my contact list first on my phone, then from my google contact list on the computer. That has not solved the issue.

Every time I try to text him, I get the message, "Sorry, you cannot add this media to your message." I am just sending a plain text message.

If I add him to a group text, or create a contact group and add him in it, it is fine. If I go to his contact and click the message icon, when it launches Messenger, I do not see his name at the top. It is almost like the system believes I'm launching a group text with a group that does not exist.

If I launch messenger and type in his name at the top, I get the same thing as if I launch from within the contact list. I can receive texts from him. However, a group icon appears in the main text screen view, not his image and name. I cannot respond to his text. I get the message no recipients listed when I hit send.

This is the Verizon Messenger app, and all my apps auto update so it should be up to date. I also went into my apps manager and it appears to be up to date. Version 6.5.2

Labels (1)
0 Likes
1 Reply
vzw_customer_support
Customer Service Rep

ReneeKahler, we know that messages to your spouse will always be important. Those details have helped a great deal. Let's keep working toward a solution. What make and model phone do you have? What make and model phone does he have? Have you attempted to send a text in any other messaging app? If so, does the message ccomplete in that manner?

LorenB_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the ๏ฟฝCorrect Answer๏ฟฝ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

0 Likes