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Online bill time stamp wrong for text messages
Cwzmopsmom
Member

When looking at my bill online and data usage my time stamp for incoming text messages is ahead by 2 hours

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Re: Online bill time stamp wrong for text messages
Ann154
MVP MVP
MVP

Are your calls also off by two hours?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Online bill time stamp wrong for text messages
88STITCH
Member

I'm in CA and had the same issue. Verizon rep submitted a ticket to go higher up. All text only message were the same but MMS was eastern time. She said she would keep me updated for the cause. I will post when it comes in.

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Re: Online bill time stamp wrong for text messages
vzw_customer_support
Customer Support

Cwzmopsmom, making sure the time stamp is correct on the account is essential. Has this been something that just changed recently when you go and view the usage? Are you viewing the usage from a computer or the My Verizon application? Please keep me posted.

 

Kevin_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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