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Online text for message + not working since yesterday morning
neverknowtillyoutry3
Re: Online text for message + not working since yesterday morning
Santi2010
Member

Same here!  Tried multiple browsers with same result.

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Re: Online text for message + not working since yesterday morning
thomp114
Member

same here also tried 2 different accounts, different browsers, mobile and desktop, cleared cache, cookies etc.. same results, any updates?

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Re: Online text for message + not working since yesterday morning
Jedi-Master
Member

Maybe this could help someone figure out the issue.

Microsoft EdgeVersion 102.0.1245.33 (Official build) (64-bit)

Chrome Version 98.0.4758.102 (Official Build) (64-bit)

Here are the errors shown in the developer tools on Edge:

Screenshot 2022-06-08 082651.pngScreenshot 2022-06-08 082551.png

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Re: Online text for message + not working since yesterday morning
thomp114
Member

finally working!

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Re: Online text for message + not working since yesterday morning
Jedi-Master
Member

Thanks for the update, it is working for me as well.

Looks like they fixed the TypeError issues on the page, as I am not seeing those anymore.

Re: Online text for message + not working since yesterday morning
vzw_customer_support
Customer Support

We would like to learn more and get those texting working once again. What is the make and model of device that you are using? What exactly is happening or not happening when you attempt to use the service? 

-Chris

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Re: Online text for message + not working since yesterday morning
vzw_customer_support
Customer Support

This does not sound right at all. I am sure you would like to use the online feature. I can defiantly can help and see what is going on. I have sent you a private message so I can assist. 

-Amber

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Re: Online text for message + not working since yesterday morning
vzw_customer_support
Customer Support

We appreciate the helpful information, Jedi-Master. Glad to hear Message + is now working correctly. Let us know if you need additional assistance.

 

-Gerson

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Re: Online text for message + not working since yesterday morning
vzw_customer_support
Customer Support

That is good news, thomp114. Glad to hear this feature is now working correctly. Feel free to reach out to us if you have any additional questions.

 

-Gerson

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