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Online texting down again
paul711
Member

Verizon website online texting down again. Last time took several hours to find one verizon representative who knew anything other than wireless and said anything other than wireless scripts from their teleprompter. Last time was obviously a server down bc ALL text history was blank while website was up. This time MOST text history is blank. Verizon takes no responsibility for monitoring their website and offers no accountability or communication to or from the public when it dies. Not sure to wait or start the 4 hour frustration all over again. In a verizon dead zone and need verizon website to work as advertized. 

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Re: Online texting down again
paul711
Member

Boom: now dead altogether: now history and no functionality... like last time. Verizon website online texting webpage up but useless. Technically disparaging buffoonery, under trained representatives and customer disregard; no financial incentive to do otherwise.

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Re: Online texting down again
paul711
Member

typo fix; Boom: now dead altogether: NO history and NO functionality... cannot even sign out... like last time. Verizon website online texting webpage up but useless. Technically disparaging buffoonery, under trained representatives and customer disregard; no financial incentive to do otherwise.

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update: Online texting down again
paul711
Member

Hooray: verizon fixed it; it appears this blog might be more efficient for trouble reporting than the verizon help line.

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Re: update: Online texting down again
jav6
Leader

@paul711 wrote:

Hooray: verizon fixed it; it appears this blog might be more efficient for trouble reporting than the verizon help line.


Doubt if anyone on the Verizon Messaging Team that 'might' have fixed the issue monitor or are alerted about messaging issues from this Forum.  We've been trying to get the Web Client fixed for a week because it's reporting messages there that have been deleted from the mobile Message+ client.

web messages not deleting - Verizon Community

...Just another VZW customer...trying to offer some assistance...
Re: Online texting down again
vzw_customer_support
Customer Support

Paul711, we are concerned to hear you are having trouble with online texting. What problems are you having? Are you getting an error message? Have you tried any troubleshooting such as clearing the cache on your browser? 

*Joshua

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Re: update: Online texting down again
vzw_customer_support
Customer Support

I am glad to hear all is well now! I am sorry for any inconvenience. Please let me know if you have any additional questions. 

-Yale

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