Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
cancel
Showing results for 
Search instead for 
Did you mean: 
Only receive texts from certain numbers
WorstServiceIveEverHa

Aside from having the absolute worst customer support of the various phone services I've used ( I was seriously on the phone for 45 minutes trying various ways to get through the machine to get to a customer service rep. Continuously said, "Sorry we couldn't help you, goodbye." or, "We couldn't connect your call". ) I can no longer receive texts from certain numbers.

I can send texts and people receive them. I can receive texts back from some of these people, however when others try to text me it goes instead to a random person. (Which seems to be the same person their texts are getting forwarded to each time. )

I've turned off the call forwarding with *73, I've updated my software, I've TRIED to get in touch with a customer service representative about my account, but that's seemingly impossible.

Offer me a suggestion or don't. This is my last month with Verizon no matter what. Inconvenience on top of inconvenience on top of inconvenience.

Labels (1)
Tags (3)
0 Likes
Re: Only receive texts from certain numbers
vzw_customer_support
Customer Support

Having text message work properly is very important. I'm sorry you are having so many issues with your service and that you have not been able to contact customer service. You can reach us at *611 or 1-800-922-0204 and hit 0 to speak to a representative. You can also send us a private message with your name and phone number so that we can call you and take a look at the account in detail. What phone do you have and are you using a 3rd party text messaging application?

KinquanaH_VZW
Follow us on Twitter @vzwsupport

0 Likes