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Oreo update, message plus
CHABLA11
Enthusiast - Level 2

Since the oreo update, my led indicator for message plus is no longer the color that i set it to. Is there away to change the led color again?

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31 Replies
vzw_customer_support
Customer Service Rep

CHABLA11,

 

It's essential your software update doesn't affect your settings. I can help fix this for you. What's the make and model of your phone? Outside of the update, have you added any apps or made any adjustments to your equipment's settings?

 

JuanD_VZW
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If my response answered your question please click the ๏ฟฝCorrect Answer๏ฟฝ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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CHABLA11
Enthusiast - Level 2

Samsung galaxy s8- SM-G950U,I haven't added any apps but I did just get the s8 last week. There are a few settings since oreo that have changed like on my email, I have multiple emails set up that were color coordinated. Since oreo, I've been signed out multiple times and was told to delete the accounts and re-add them. I'm still getting signed out and the notifications aren't popping up. 

vzw_customer_support
Customer Service Rep

We want you to enjoy your new S8. Let's see what's going on with your device. You mentioned notification issues with Messages Plus and your email. In addition, you're also experiencing problems with your email account being signed out of. We want to resolve one issue at a time. First, please confirm whether you're receiving notifications for Message Plus. Walk us through the steps taken to adjust the notification colors. 

 

 

 

SheritaH_VZW
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If my response answered your question please click the ๏ฟฝCorrect Answer๏ฟฝ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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CHABLA11
Enthusiast - Level 2

I'm getting notifications now.  I open message plus, push the 3 lines in the top left corner, customize, select led color and then it takes me to app notifications just like it would if I go through settings. It doesn't allow me to change the color anymore. 

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KBVERBATIM
Enthusiast - Level 3

Having the same issue.  Also, some texts no sending at all.

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tonyb08
Newbie

I'm having the same LED color issue, but I have the Note 8. Also, I'm having an intermittent issue of not receiving Message+ notifications.

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Kellyrg81
Enthusiast - Level 2

Having the same issue with my s9. Cannot change the LED color in Verizon Messages.

CLATER25
Newbie

Same issue here on the S8.  Need the LED light to be a specific color (Indigo), and the option to do so no longer exists.  Also, it does not always blink when I have a new message.  Sometimes it does.  Sometimes not.  I am missing important texts.   Checked all the recommended settings.  Verizon...please push out an update to make the LED notification work on Message+ work as it did before Oreo.

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KBVERBATIM
Enthusiast - Level 3

Yep.  Same problem.  Sometimes it flashes, sometimes not.  Also, won't connect to some of my apps because my connection is all of a sudden super weak.

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vzw_customer_support
Customer Service Rep

KBVERBATIM

 

It's great to hear that you have fixed the car issue. I know how imperative it is to have your phone connected especially while in the car. Saftey is always a main concern nowadays. I can understand the concern with the impact of your other features like LED and Wi-Fi connection. Although you can't revert to the prior software, your feedback is appreciated. I am confident that Samsung is working diligently to address any issues that occurred from these recent changes.

If you haven't already, I would recommend visiting the Samsung forums for more details surrounding this concern. Your patience is appreciated while this matter is being worked on.

 

RyanCo_VZW
Follow us on Twitter @VZWSupport
If my response answered your question, please click the Correct Answer button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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vzw_customer_support
Customer Service Rep

CLATER25, ensuring you have the notifications for this application is a must. Help is here. I do want to set proper expectations as we will not have the ability push an update to change the color of the LED light as this is something the manufacturer must provide, but we can work together to ensure you are getting the notifications. When any update comes to the phone, it is always recommended clearing cache. What steps have you taken thus far? 

NatashaA_VZW
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If my response answered your question please click the ๏ฟฝCorrect Answer๏ฟฝ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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KBVERBATIM
Enthusiast - Level 3

I'm getting notifications, most of the time.  Sometimes my texts don't send at all.  But it sounds like the main issue we're all having issues with, which is LED customization, has been eliminated by the 'manufacturer' is that correct?

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KBVERBATIM
Enthusiast - Level 3

And, yes, I've cleared the cache.

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slaramie
Newbie

I'm having the same problem with my Galaxy S8+, I can no longer change the LED light color for Messenger+. I would like this fixed as well, it looks like it is stuck on Blue, even though it says Green on the Customize screen. When I click on the LED Color option, there is no option to change the color.

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OBABIS65
Newbie

This is very frustrating it is still only flashing blue makes me wish I would have never installed the update. Is there any way to downgrade?

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vzw_customer_support
Customer Service Rep

OBABIS65, we truly understand the importance of making sure you are able to customize your device settings. Regrettably you will not have the option to downgrade from the recent update for this application. Can you please provide us the make/model of your device? Also, are you having any other concerns with the messages + application such as text concerns (incoming/outgoing)?

 

SylviaT_VZW

 

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If my response answered your question please click the ๏ฟฝCorrect Answer๏ฟฝ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!! 

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KBVERBATIM
Enthusiast - Level 3

I understand there's no way to roll it back.  Yes, I am having problems with texts going in and out since  the upgrade.  We need a fix.

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vzw_customer_support
Customer Service Rep

The feedback is greatly appreciated. In order to get a fix, we would recommend visiting the Samsung forums for more details surrounding this concern. Your patience is appreciated while this matter is being worked on.

 

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Steevoo1
Newbie

Same problem here note 8 lost led color customization setting in verizon messages. This is an app issue not Samsung. I downgraded back to nougat 7.1 and led customization is missing still. Since verizon punts it to samsung I will be looking for previous verizon messages apk and install.

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JKH32
Newbie

I have a different but similar issue... I had many specific text tone notifications set up and after the update every text notification is the default.

It's not the end of the world but it's a pain to find everyone and change it because you have to go inside a text with that person to get to their individual settings. Anyone know why that would happen or am I missing an easy fix?

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