Oreo update, message plus
CHABLA11
Enthusiast - Level 2

Since the oreo update, my led indicator for message plus is no longer the color that i set it to. Is there away to change the led color again?

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31 Replies
KBVERBATIM
Enthusiast - Level 3

I'm getting notifications, most of the time.  Sometimes my texts don't send at all.  But it sounds like the main issue we're all having issues with, which is LED customization, has been eliminated by the 'manufacturer' is that correct?

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KBVERBATIM
Enthusiast - Level 3

And, yes, I've cleared the cache.

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KBVERBATIM
Enthusiast - Level 3

Yep.  Same problem.  Sometimes it flashes, sometimes not.  Also, won't connect to some of my apps because my connection is all of a sudden super weak.

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vzw_customer_support
Customer Service Rep

KBVERBATIM

 

It's great to hear that you have fixed the car issue. I know how imperative it is to have your phone connected especially while in the car. Saftey is always a main concern nowadays. I can understand the concern with the impact of your other features like LED and Wi-Fi connection. Although you can't revert to the prior software, your feedback is appreciated. I am confident that Samsung is working diligently to address any issues that occurred from these recent changes.

If you haven't already, I would recommend visiting the Samsung forums for more details surrounding this concern. Your patience is appreciated while this matter is being worked on.

 

RyanCo_VZW
Follow us on Twitter @VZWSupport
If my response answered your question, please click the Correct Answer button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Kellyrg81
Enthusiast - Level 2

Having the same issue with my s9. Cannot change the LED color in Verizon Messages.

vzw_customer_support
Customer Service Rep

CHABLA11,

 

It's essential your software update doesn't affect your settings. I can help fix this for you. What's the make and model of your phone? Outside of the update, have you added any apps or made any adjustments to your equipment's settings?

 

JuanD_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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CHABLA11
Enthusiast - Level 2

Samsung galaxy s8- SM-G950U,I haven't added any apps but I did just get the s8 last week. There are a few settings since oreo that have changed like on my email, I have multiple emails set up that were color coordinated. Since oreo, I've been signed out multiple times and was told to delete the accounts and re-add them. I'm still getting signed out and the notifications aren't popping up. 

vzw_customer_support
Customer Service Rep

We want you to enjoy your new S8. Let's see what's going on with your device. You mentioned notification issues with Messages Plus and your email. In addition, you're also experiencing problems with your email account being signed out of. We want to resolve one issue at a time. First, please confirm whether you're receiving notifications for Message Plus. Walk us through the steps taken to adjust the notification colors. 

 

 

 

SheritaH_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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tonyb08
Newbie

I'm having the same LED color issue, but I have the Note 8. Also, I'm having an intermittent issue of not receiving Message+ notifications.

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CHABLA11
Enthusiast - Level 2

I'm getting notifications now.  I open message plus, push the 3 lines in the top left corner, customize, select led color and then it takes me to app notifications just like it would if I go through settings. It doesn't allow me to change the color anymore. 

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KBVERBATIM
Enthusiast - Level 3

Having the same issue.  Also, some texts no sending at all.

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