Message that gets received on Verizon: Hi, your physician is trying to send you a text message.
Message that gets blocked on Verizon: Hi, you physician is trying to send you a text message. To check it out, click here(clickable link)
Even if the link is https://www.google.com, it gets blocked by Verizon.
Erin is my colleague at Innovaccer. We tried sending outreaches to various Verizon numbers, but failed. The above number being one of the cases.
Looking forward to hear from you
Personal information removed as required by Verizon Wireless Terms of Service
This is primarily a customer-to-customer public forum with visibility to Verizon agents for input. Maybe a Verizon agent will point you to who you need to talk to regarding this issue. There has been considerable discussion regarding the REMIND application and Verizon's treating their text messages as Spam. I believe REMIND was using third party applications for texting which were being interpreted as Spam by Verizon. You might look at those discussions and related internet links for information as to what transpired.
Thank you for reaching out to us and I'm sorry to learn that the URL link is being blocked when your sending text messages to your users. I know how important is it to receive these messages and I'll be happy to help. Let's gather some more details about what's going on and if we need to file a ticket for the issue we can. Can you tell me if this method of sending messages to your users using the third party messaging service ever worked? Can you tell me if the link is still blocked when a message is sent without using Twlio?
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Answering your two questions:
1. We have tried using Twilio, 2nd line and google hangouts as third
parties, and Verizon has always blocked SMS communication which has a link
2. However, when we try to send the same SMS text with a link
directly(without using a third party, that is), the SMS text goes
Request you to help us resolve this issue on priority.
On Fri, Feb 1, 2019 at 10:14 PM juand_vzw <email@example.com>
Is there an update or resolution that can be shared? I am experiencing a similar issue and trying to find out who can help me resolve it. Thanks!
Thank you for reaching out to us and I'm sorry to hear you're experiencing similar issues with the URL link for Verizon Messages. I'm here to help resolve this for you. Can you tell me specifically what problems you're experiencing? When did these issues start?
Did these issues ever get resolved? We are having the same issues. Any messages sent to a Verizon number which include a clickable link are blocked. This started early last year (2019). We would appreciate seeing a resolution ASAP.
Hello scubajohnsonben, we're concerned to learn that you're also having this problem, and we'd love to help. How are you sending the messages?