'---=_Part_' Error on Mac with Message+
nengard
Newbie

Hi all,

I recently started noticing an error in Message+ on my Macs (one is upgraded to El Capitan and the other is not) on every single message I get from people in Message+. Is there a way to fix this?

Screen Shot 2015-12-15 at Tue, Dec 15 - 8.17 AM.png

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1 Solution
Not applicable

HI EVERYONE,

Here is the latest update regarding this issue. 

The fix has been submitted to Apple to update the app. We, Verizon, do not do the actual upload. Every app available on App Store or iTunes follows a very specific process. We have done everything we've needed to do to get this update to you and shared with you when we expected it to go live.  At this point, we are still waiting for Apple to push it live.

Thank you.

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tikibar1
Community Leader
Community Leader

It appears to be a known issue with an update fix coming next week, i.e.,

Re: Verizon Messaging app showing gibberish

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TheS1R
Contributor - Level 2

Well, it's the end of "next week", and the issue still has not been resolved!

aliem_vzw: Any update on the availability of the fix? The referenced thread has been locked.

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ERDoc74
Enthusiast - Level 1

Second that. I was the poster on the original thread and aliem_vzw said the update would be coming next week (it's now 2 weeks later), and marked the response at the "Correct Answer", and then locked the thread! What the heck. You can at least wait till you actually solve the problem before marking it as "answered". And if this is a known issue with the software that requires an update, then why is Verizon Wireless Customer Support telling people to waste their time uninstalling and reinstalling software, when they know that will not fix the issue!  Not happy with Verizon's customer service/tech support on this one Smiley Sad

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Not applicable

Hi everyone,

It's ALIEM again.  The message I relayed to you was the update from our IOS team who relayed the message from Apple.  I'm sure the code in your message is an eyesore and I promise you that the techs are troubleshooting the fix.

We apologize for the ongoing inconvenience.  

ALIEM

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TheS1R
Contributor - Level 2

aliem_vzw When can we expect this to be FIXED?

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Not applicable

HI EVERYONE,

Here is the latest update regarding this issue. 

The fix has been submitted to Apple to update the app. We, Verizon, do not do the actual upload. Every app available on App Store or iTunes follows a very specific process. We have done everything we've needed to do to get this update to you and shared with you when we expected it to go live.  At this point, we are still waiting for Apple to push it live.

Thank you.

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TheS1R
Contributor - Level 2

aliem_vzw: If it takes this long for an app to be updated, then VZW needs to address the delay with Apple. VZW just washing their hands of the issue is unacceptable!  It has now been nearly a month since the issue was initially reported!!!

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TheS1R
Contributor - Level 2

The app update -- version 2.0.1 to be specific -- appeared in the App Store last night, replacing version 1.5.2.  In order to remove the appending control data from the messages on my MacBook Pro, I needed to disconnect my account and refresh the data completely after installing the update.

Did anyone from VZW (aliem_vzwdetermine why this took so long to be made available?

ERDoc74
Enthusiast - Level 1

Thanks for the info. I had the same experience, I needed to disconnect my device and then re-connect, to get rid of the "junk text" from my old messages. I'm guessing that new messages would have appeared fine going forward, but I didn't want to wait to find out. Disconnecting and re-syncing only took a minute, so worth the effort.

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wbeier
Enthusiast - Level 1

I have having the same issue. Only occurs on my (2) Mac computers, one is running Yosemite, the other El Capitan. This issue does not occur using the app on my iOS9 and Android 5.01 devices.

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vzw_customer_support
Customer Service Rep

Woah, it appears you've uncovered the matrix, nengard.  The fact that this in occurring  on two computers certainly point towards it being a Message+ software. I trust that on at least one computer  Message+ has been uninstalled and reinstalled using the “Download desktop app” link found here: http://www.verizonwireless.com/landingpages/verizon-messages/ .
To run a test, on the mobile device turn off iMessages and send a test text to verify if the Part error continues.



DavidH_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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nengard
Newbie

Thanks for the suggestions, I have reinstalled about 4 times now Smiley Sad Still seeing the message.

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