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People's names not showing up on others phones in group chat even if thethey have them as a contact.
KayleeHuls
Newbie

Theres a problem I have discovered where if I create a large group chat only I can see everyones names but for everyone else it just shows their number even if they have that number saved in their phone as a contact.

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13 Replies
jav6
Champion - Level 3

What make/model device and messaging app are those others in your group text using?

...Just another VZW customer...trying to offer some assistance...
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MarQ313
Enthusiast - Level 1

Does anyone have an answer for this question? I recently upgraded my Verizon Service on my iPhone now group chats read Chat(and a bunch of numbers afterward).

vzw_customer_support
Customer Service Rep

MarQ313, we'd be happy to help in any way possible to help you with your group chat messages. Can you please provide us some more information on the subject? What application are you using group chat on? 

JoseL_VZW

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RDJ11
Enthusiast - Level 2

I too, am having the same issue with my iPhone XR

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vzw_customer_support
Customer Service Rep

We want to ensure you can view all contact names in your group message thread, RDJ11. Let's take a closer look into this. When did this issue start? What message application is being used? 

 

DanielleR_VZW

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RDJ11
Enthusiast - Level 2

I am using Message+

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vzw_customer_support
Customer Service Rep

RDJ11, we appreciate these details. While we have not seen this particular situation with the update, clearly you are experiencing this and we do want to try all available options. Please go to Settings, Messages, MMS Messaging and slide this feature off and back on again. Has there been any change once completed? LorenB_VZW If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!! 

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JPeterson2
Enthusiast - Level 1

Has this been solved?  I am having this problem and it is now March of 2022.  It is kina driving my group members nuts. 🙂

vzw_customer_support
Customer Service Rep

JPeterson2 We understand how important this is for you. To clarify, you create a group text; you can see the names on your phone, but others can't see it on their phones? When did this issue start? Which message application is being used? 

-Evelyn

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Acoter
Enthusiast - Level 1

I am having this issue as well. It has happened since I've used this app, over 2 years. I created a group with 35 people. They all have each other's contact info (name and phone number) saved in their phones. But with this group text thread they are not able to see each others names only I can. I am using messager+ on the galaxy S21. 

RDJ11
Enthusiast - Level 2

I can see all of my contacts.  It is my contacts that cannot see each other with the exception of a phone number in the chat.  Therefore, they do not know which coach is responding.

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kae16
Enthusiast - Level 1

I am using Message + by verizon. Other members are too. I can see everyone's names but other people can only see numbers. How can this be fixed?

deloused
Master - Level 3

Instruct the other members in the group to also save those numbers with the names of those people into their contacts 

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