Phone calls not working at all!

AzarothPrime
Newbie

Mobile phone calls not going through. Text works half the time. Voicemail works half the time without phone ever ringing. No storms in area. Service always goes down during a storm. Might as well have cups-n-string.

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SynthpopAddict
Champion - Level 3

What's the make and model of your phone, and your ZIP code?  Poor service can either be a device or a network problem.

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I'm not a Verizon employee, just another customer trying to help.
vzw_customer_support
Community Manager
Community Manager

AzarothPrime Thank you for reaching out. I know how annoying it can be not to have services and they not work correctly. I will be sending you a PM to discuss this matter. -Harry

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On that day there were two of three of our family phones in our home area 3 miles apart from each other trying to phone call each other and couldn’t make a call. Both phones inside zip code 31602. This was between 3-4 pm EST 10/07/2025. We finally were able to get texting to work. The phone calling stayed offline for about 2 hours. 

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P.S. what is a PM? It says I must type 20 more letters to send msg. I just don’t know what “PM” stands for in this context. Also I personally have not received anything or anything from Verizon that might be a “PM”.

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SynthpopAddict
Champion - Level 3

@AzarothPrime wrote:

P.S. what is a PM? It says I must type 20 more letters to send msg. I just don’t know what “PM” stands for in this context. Also I personally have not received anything or anything from Verizon that might be a “PM”.


A "PM" is short for private message, which will be found under the envelope icon at the top right of the forum page.

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I'm not a Verizon employee, just another customer trying to help.
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