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Phone number shows up on phone but not the bill?
lulubee2323
Member

some times there is 9999999999  on the bill and other times the phone will show who called that phone but the bill doesnt happens more than once. i was wondering if it had to do with a seprate phone getting forwarding to that phone

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Re: Phone number shows up on phone but not the bill?
budone
Sr. Leader
Sr. Leader

Are you speaking of the current call log or the bill itself?

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Re: Phone number shows up on phone but not the bill?
vzw_customer_support
Customer Support

I'm glad you're checking your bill so closely lulubee2323. When the bill shows 9999999999 for the number, that means the Caller ID was either unavailable or blocked. This can be from people calling the phone directly or calls that are forwarded but there was no Caller ID available. Those calls will generally not show in your call log because there was no actual number that appeared in your phone, so there's nothing to save the call's place in the log.

Thank you
JenniferH_VZW

Please follow us on Twitter @vzwsupport

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