Photos sent or received are disappearing from messages

[ANNLAG79]

I receive or send a photo, open messages a short while later, a day or week and the picture is gone.

How does this get fixed to prevent it from happening anymore?

Anne

[vzw_customer_support]

ANNLAG79,

We can relate to how important it is for your messages and pictures to remain. What make/model device? What patterns have you noticed? For example, a specific contact, a specific thread.

KatiM_VZW

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