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Picture Messages NOT working
RogerDane
Newbie
‎09-15-2011 10:54 PM

I recently upgraded (228*) and since then I cannot send simple photographs from my cell phone to me email address.

 

This used to work perfectly ... take a picture of my two grandsons, send it to the PC to see on a larger screen... NOW nothing.

 

Any help GREATLY appreciated. Thanks!

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Re: Picture Messages NOT working
SuzyQ
Super User
Super User
‎09-15-2011 11:02 PM
When you say "upgraded" - do you mean you got anew phone? Or just did the *228 to update roaming/connection info?
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Re: Picture Messages NOT working
AnthonyTa_VZW
Verizon Employee
‎09-19-2011 03:04 PM
RogerDane wrote:

I recently upgraded (228*) and since then I cannot send simple photographs from my cell phone to me email address.

 

This used to work perfectly ... take a picture of my two grandsons, send it to the PC to see on a larger screen... NOW nothing.

 

Any help GREATLY appreciated. Thanks!

Thanks for posting RogerDane!

 

I can imagine how important it is to be able to capture pictures of your grandsons and be able to send them to your email to view them on a computer!  I would be happy to assist.

 

A few more questions before I can determine the exact issue and provide a solution, what model phone do you have?  Are you able to send and receive regular text messages?  Are you able to send and receive picture messages to and from other wireless mobile numbers?  And what error message do you receive when attempting to send the picture file via email?

 

Looking for to your response so I can further troubleshoot.

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Re: Picture Messages NOT working
cocoamarie
Newbie
‎09-29-2012 06:44 PM

my phone is the same way!!! i gt a HTC rhyme and at first everything was working fine then my internet stop working so when i leave my house it cuts off and i have to wait till i find a wi-fi connection then now i cant gt any pictures r videos...what can i do this is very stressful

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Re: Picture Messages NOT working
vzw_customer_support
Customer Support
‎10-04-2012 09:45 PM

Oh my Cocoamarie!

You should definitely have data while you're out and about! I would love to provide a suggestions.

Check this out:
http://support.verizonwireless.com/clc/devices/knowledge_base.html?id=46919

Ensure your Mobile Network is turned on!

Keep me posted!

Thanks,

MelissaM_VZW
Follow us on Twitter @vzwsupport

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