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I have an EnV touch and every time I receive a picture message or a multimedia file my phone will not download the content it just reads,"Message receipt failed, would you like to retry?". I hit retry until it wont give me the option anymore and it still will not download. What should I do? Do I need to go to the Verizon store or is it a warranty issue?
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Bryce wrote:I have an EnV touch and every time I receive a picture message or a multimedia file my phone will not download the content it just reads,"Message receipt failed, would you like to retry?". I hit retry until it wont give me the option anymore and it still will not download. What should I do? Do I need to go to the Verizon store or is it a warranty issue?
It could be that picture messaging is not provisioned right on your account. For that you'd have to call customer care.
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Is your data turned on because it will take data to be able to download.