Picture messages not sending
DD88893
Enthusiast - Level 3

About 50% of picture messages I've tried to send don't go through. They get stuck at "sending". I can then try to send another text with the same picture, in the same message thread, and it goes through. The 1st picture continues to say "sending", the 2nd message shows "delivered".

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smalltowngl
Newbie

Has there been a resolution to this problem because I am having the same problem regardless of whether I use Wi-Fi or mobile data.

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vzw_customer_support
Customer Service Rep

Thank you for reaching out to us. When you are sending these picture messages or MMS, are you connected to your mobile data or Wi-Fi?




NicoleT_VZW Follow us on TWITTER @VZWSupport If my response answered your question please click the Correct Answer button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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DD88893
Enthusiast - Level 3

The problem happens over wifi

On Sat, Feb 11, 2017 at 10:25 PM, vzw_customer_support <

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vzw_customer_support
Customer Service Rep

Smalltowngl-

We certainly want your text messages to go through without any issues. When did this issue begin? What make/model phone do you have?

CarmenT_VZW

Follow us on TWITTER @VZWSupport

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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