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Pictures missing from Verizon Messages app
STECOR7
Member

Pictures disappeared overnight from one conversation on my Droid Turbo, from January 15, 2018 to the present. Where did they go?...

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Re: Pictures missing from Verizon Messages app
vzw_customer_support
Customer Support

STECOR7, it’s so critical to have all your pictures.  We are here to help.  Were any changes made to the phone around this time (new applications added, software updates, app updates, specific actions, etc.)?  How did you obtain these pictures in the Verizon Messages app (sent to you in the app, etc.)?  Did all of the pictures disappear of just some of them?  Did you have these pictures located or saved anywhere else (Verizon Cloud, Camera/Photos applications, etc.)?

SeanC_VZW

Follow us on TWITTER @VZWSupport

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Pictures missing from Verizon Messages app
STECOR7
Member

Photos in text messages with one particular contact have been disappearing

since 1/15/2018, even as recent as yesterday.

I have no new apps. Software updates? These phones are updating something

almost daily and I wouldn't know what or when.

On Wed, May 23, 2018 at 9:11 AM, vzw_customer_support <

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Re: Pictures missing from Verizon Messages app
vzw_customer_support
Customer Support

Thank you for the additional information. What texting application are you using on your device? What is the make and model of your device? Just to verify you are only experiencing issues with one contact and no other?

 

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Re: Pictures missing from Verizon Messages app
STECOR7
Member

I am using Message+ Ver.6.6.5 on a Droid Turbo. Shared Media is the feature

which manages the photos. They apparently do not, I've learned, reside on

my phone, they live on a server somewhere in the world. I thought I might

delete the particular conversation that the pictures were disappearing from

and then re-enter it but, since last Sunday they been remaining once again.

I have done nothing with the app, there's not much a user can tweak with

Shared Media but, I am happy I'm not losing them anymore. So far!

On Wed, May 30, 2018 at 3:21 AM, vzw_customer_support <

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Re: Pictures missing from Verizon Messages app
STECOR7
Member

I just re-started my phone and now they are gone again.

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Re: Pictures missing from Verizon Messages app
vzw_customer_support
Customer Support

We understand it is very important to keep all your pictures. If you go to your gallery can you see the pictures? When you go to the messages app, then settings, do you have the delete old messages turned on? Do you have any backup services? 

 

AaronS_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the Correct Answer button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this.

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Re: Pictures missing from Verizon Messages app
STECOR7
Member

My sent pictures remain in the camera roll album in my Gallery of albums.

The missing pictures will remain only if specifically save them to an album.

I do not have "delete old messages" turned on. I do not subscribe to any

backup services.

The pictures disappear only when I restart my phone.

And it's only pictures received since 1/15/2018 and in only one certain

conversation. Pictures prior to 1/15/2018 still remain. The Shared Media

feature is where I can still find them.

On Mon, Jun 4, 2018 at 2:33 PM, vzw_customer_support <

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Re: Pictures missing from Verizon Messages app
lpluv2talk5
Member

Did you ever get resolution on this? I'm having this problem and noone has been able to help me.

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Re: Pictures missing from Verizon Messages app
KH-OrnEsh
Moderator
Moderator
Due to the age of this thread, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.
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