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Pictures sent but not received!
CHRMUE5
Member

Why does it look like I sent a picture from messanger, but the person I sent it too never received it?!? This has never been an issue but now it's constant since this last update. Please change it back!!! I loved the app until now! This is absolutely horrible!

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Re: Pictures sent but not received!
vzw_customer_support
Customer Support

It's concerning to hear about this issue you are having with the messenger app, CHRMUE5 and I’d be happy to help you today. Let’s go over a few details to make sure we turn this experience around and get the messages sending consistently.
Just for clarification, when did you apply the update to the app? What is the make/model of your device? Are you using the app that was pre-installed on the phone or our Verizon Messages? Please provide a few additional details and we will be ready to continue helping.

SteveR_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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Re: Pictures sent but not received!
shay13
Member

I have this problem too.  it says 'sending' the 'sent' for a half second and then disappears completely.  they are NOT received by my recipient

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