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Pictures turn sideways
bigalp1
Enthusiast - Level 1
‎03-09-2022 04:08 PM

I noticed portrait-oriented pictures rotating sideways on my brand new S22+.  I've searched threads and am in agreement with kawilkin from 12-24-2020 that selecting photos from Gallery rather than "+" keeps the vertical pictures oriented correctly.

 

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Re: Pictures turn sideways
vzw_customer_support
Customer Service Rep
‎03-11-2022 04:18 PM

Bigalp, making sure my camera option doesn't always go sideways is vital. I will be more than happy to assist. Please share with me have you gone through the camera settings to confirm portrait mode is note active?

-Rodney

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Re: Pictures turn sideways
bigalp1
Enthusiast - Level 1
‎03-11-2022 05:10 PM
Thanks for the assistance.
There is not a portrait mode setting in Settings other than the Portrait Mode on my S22+. 
I am just using the standard 3:4 ratio.
I did just confirm that a vertically composed photo still rotates and a horizontal image stays horizontal.
 
I just noticed that as soon as I slightly edit a vertically taken photo, it does not rotate but stays vertical.
I also noted that when I add a vertical photo from the Gallery app... it stays vertical.
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Re: Pictures turn sideways
jav6
Champion - Level 3
‎03-12-2022 02:30 AM
@bigalp1 wrote:
Thanks for the assistance.
There is not a portrait mode setting in Settings other than the Portrait Mode on my S22+. 
I am just using the standard 3:4 ratio.
I did just confirm that a vertically composed photo still rotates and a horizontal image stays horizontal.
 
I just noticed that as soon as I slightly edit a vertically taken photo, it does not rotate but stays vertical.
I also noted that when I add a vertical photo from the Gallery app... it stays vertical.

Have you reported this to the developers of the app via feedback in the Play Store AND via the App itself?

...Just another VZW customer...trying to offer some assistance...
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Re: Pictures turn sideways
vzw_customer_support
Customer Service Rep
‎03-13-2022 06:41 PM

bigalp1, thank you for sharing these helpful details with us! We definitely want to do our best to ensure that you're able to get this issue resolved as quickly as possible. Can you please tell us if you're still currently having the issue you presented to us the other day?

-Kevin

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Re: Pictures turn sideways
bigalp1
Enthusiast - Level 1
‎03-17-2022 11:11 AM

I've had success with pictures not rotating when sending either via Messages or Gmail by turning off the HEIF Picture Format in Settings on my S22+.

Thank you for the assistance!

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