Skip to main content
Accessibility Resource Center Skip to main content
Get up to $500 when you bring your phone. Plus, get the incredible iPhone 13 Pro on us. Online only. With select 5G Unlimited plans. Ends 12.5. Buy now
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Pix Place?
Bruins40
Member

I used to have access to my pix place account but it won't let me sign in anymore to move all my files to the cloud, I've spent hours trying to get answers from Verizon support and they never respond, does anyone know how to login to a possibly inactive account?

Labels (1)
Re: Pix Place?
vr79
Member

Wish I had a answer, but I'm just writing to say I'm having the same exact problem, and I will be pissed off if I can't get into my Pix Place gallery before Oct. 1st. Gonna try contacting someone at Verizon about it tomorrow morning by phone.

0 Likes
Re: Pix Place?
vr79
Member

Hello again. I was just able to get into my Pix Place photo gallery by signing onto it from my desktop at home. I was able to save my pics on a flash drive. I was previously using my laptop when i was having trouble getting through. I'd suggest trying to login to your Pix Place account from another computer..maybe that might work for you, too.

0 Likes
Re: Pix Place?
vzw_customer_support
Customer Support

Help is right here Bruins40! Let's see what options for access are available. May I ask why was the access disabled? Do you still have service with us? If so then what error message do you get when you try to login?

Thank you...

ArnettH_VZW
Follow us on Twitter @VZWSupport

0 Likes
Re: Pix Place?
Rella927
Member

I'm having same problem it is now September 30 and I guess I'm going to lose all of my pictures from Pix Place??! This is not fair I think that Verizon should move them for us instead of us loosing them- We cannot log into the pix place so how can we do it??????

Re: Pix Place?
dawnotdon
Member

Have been getting error messages for the last 2 hours.   I guess everyone waited till the last minute;)  But still....if your servers can't handle it, give us a few extra days please.

0 Likes
Re: Pix Place?
dawnotdon
Member

"Media servers unavailable"

0 Likes
Re: Pix Place?
glens1116
Member

Hi, I called some time ago regarding my pics and other stuff on pix place. all was missing and it hadn't been 30 days. I was told all was restored.  I understand all is supposed to be in the cloud,  but I'm missing a LOT of stuff. Can you please help?

0 Likes
Re: Pix Place?
vzw_customer_support
Customer Support
@glens1116

I can understand your desire to restore your lost media!  I would love to help.

Please share with me details of what happened with your pictures and media.  What model phone do you have?  At what point were the pictures deleted?  Please let me know so that I can further assist.

AnthonyTa_VZW
Follow us on Twitter @VZWSupport

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
0 Likes