Premium Messaging
Adat00d
Newbie

I have a unlimited texting plan but was charged $9.99 for one (1)  Premium Message. What is a Premium Message? I have no clue as to what that might be.........

Labels (1)
0 Likes
1 Solution

Correct answers
Re: Premium Messaging
acraftylady
Specialist - Level 2

Read here.  If you or anyone on the account didn't sign up for anything then you were scammed.  If you are getting text messages from some site text stop.  You can have verizon put a block on premium text messaging and they should be able to tell you who it's from then you can find their website and contact them to get it stopped that way.  A lot of times you have to watch online if something is free like I wanted to watch parts of a TV series I missed and had to answer some questions and the answers were texted to me and in fine print I had to agree to premium text messaging but I knew this and used the service for one month and was charged the $9.99 then cancled.    Mary

View solution in original post

0 Likes
Re: Premium Messaging
acraftylady
Specialist - Level 2

Read here.  If you or anyone on the account didn't sign up for anything then you were scammed.  If you are getting text messages from some site text stop.  You can have verizon put a block on premium text messaging and they should be able to tell you who it's from then you can find their website and contact them to get it stopped that way.  A lot of times you have to watch online if something is free like I wanted to watch parts of a TV series I missed and had to answer some questions and the answers were texted to me and in fine print I had to agree to premium text messaging but I knew this and used the service for one month and was charged the $9.99 then cancled.    Mary

0 Likes
Re: Premium Messaging
gafivekids
Newbie

Premium messaging is a scam allowed by Verizon as they get a cut of the proceeds for doing the billing.  Cal the FCC and file a complaint, maybe if enough of us do they will stop this practice.

0 Likes
Re: Premium Messaging
budone
Legend

The last message is not true at all. It is not a scam by VZW, ATT, or any other Cell provider.

 

As for those who get a Premium text charge, understand, MANY facebook questionaires we all receive from friends, that if we have our Moble number in our Profile, even if not visible to anyone, the terms of the questionaires states you are agreeing to premium text charges.

 

I have a friend whose daughter saw the FREE RINGTONE ad on TV, got her tone not seeing the small light gray terms that streamed across the screen. and was being charged $9.99/month for a subscription to Ringtones. it is simple to sign up unknowingly to these sites. These sites are the scam, not the cell providers.

0 Likes
Re: Premium Messaging
acraftylady
Specialist - Level 2

budone wrote:

The last message is not true at all. It is not a scam by VZW, ATT, or any other Cell provider.

 

As for those who get a Premium text charge, understand, MANY facebook questionaires we all receive from friends, that if we have our Moble number in our Profile, even if not visible to anyone, the terms of the questionaires states you are agreeing to premium text charges.

 

I have a friend whose daughter saw the FREE RINGTONE ad on TV, got her tone not seeing the small light gray terms that streamed across the screen. and was being charged $9.99/month for a subscription to Ringtones. it is simple to sign up unknowingly to these sites. These sites are the scam, not the cell providers.


So true but people don't seem to realize this and blame the cell companies.  We have to read everything good to know what we are getting into.  I find it hard to believe the premium texts just appear out of the blue and people did not do anything to instigate it.  Mary

0 Likes
Re: Premium Messaging
vtruth
Enthusiast - Level 3

Premium message charges do not just show up on a bill. As hard as it may be to believe, YOU of whoever has access of your phone does have to agree to the charges. It is not a scam, they are legit services, its just really tricky the way that you can sign up for them. Its technically not the companys fault because you dont read the fine print. And its deffinetly not Verizons fault cause you have a charge on your bill from a different company. Its called taking responsibility for your actions or looking further into your actions befor calling customer service screaming at them wondering why "THEY" put that charge on your bill. Yes it is shaddy but they are legit.

0 Likes
Re: Premium Messaging
acraftylady
Specialist - Level 2

vtruth wrote:

Premium message charges do not just show up on a bill. As hard as it may be to believe, YOU of whoever has access of your phone does have to agree to the charges. It is not a scam, they are legit services, its just really tricky the way that you can sign up for them. Its technically not the companys fault because you dont read the fine print. And its deffinetly not Verizons fault cause you have a charge on your bill from a different company. Its called taking responsibility for your actions or looking further into your actions befor calling customer service screaming at them wondering why "THEY" put that charge on your bill. Yes it is shaddy but they are legit.


Also if you have young kids on the account it could have been something they did from facebook or something.  Mary

0 Likes
Re: Premium Messaging
vtruth
Enthusiast - Level 3

True true another thing I forgot to mention is be weary of any message that you get from a number that isnt a full ten digit number. If you are unsure of what the message is asking about just respond STOP. I still strongly suggest signing into your my verizon account and manage your blocks to add a block premium sms onto all of your lines. Will save lots of hassle :smileyhappy:

0 Likes
Re: Premium Messaging
abacadab
Enthusiast - Level 2

budone wrote:

The last message is not true at all. It is not a scam by VZW, ATT, or any other Cell provider.

 

As for those who get a Premium text charge, understand, MANY facebook questionaires we all receive from friends, that if we have our Moble number in our Profile, even if not visible to anyone, the terms of the questionaires states you are agreeing to premium text charges.

 

I have a friend whose daughter saw the FREE RINGTONE ad on TV, got her tone not seeing the small light gray terms that streamed across the screen. and was being charged $9.99/month for a subscription to Ringtones. it is simple to sign up unknowingly to these sites. These sites are the scam, not the cell providers.


Bull.  Who else thinks they have the right to let third parties make charges against my account without first talking to me personally to authorize it?  How would this fly on your credit card?  Your savings account?  No, they have rules in place to refund you when you've been -defrauded- that way.

 

Are you cool with your electric bill coming with an additional charge because someone used your home address on a website to sign you up for a premium electric service that contains nothing more than the electric service you're already paying for?  How about when you're driving through McDonald's; are you fine if someone with your license plate tells the cashier you gave them the go ahead to charge their chicken nuggets on you?  McDonald's can just charge you a premium chicken nuggets fee?  How many analogies do I have to go through?  Even if you signed this bloke's petition on your way to the drive-thru and didn't realize there was a premium chicken nugget fee clause, have you been any less defrauded?  Are you ok with Mc D's allowing that crap to fly?  If you were ok with that you'd have people lined up at every drivethru in America holding clipboards and trying to flag you down.  They'd be holding Java and Flash-based signs saying "Sign here to win 1,000,000 Dollars!"  "Sign here to get your free drive-thru tones!"

 

The Service Provider is at fault for allowing third parties to charge your account without getting your express authorization, by voice, personally.  Who else would you accept that from and say it's not their fault? 

 

I advise that all readers that have been impacted by this snake oil B.S. refuse the charges and complain to the FCC because the service provider is at fault here.  I don't care how long the charges go on before you first notice them, you've been defrauded.  Small fortunes are being made defrauding people through a system that has no safeguards and the Service Provider is complicit by not instituting a very very simple policy: don't charge the customer for any services you're not the one providing.

Re: Premium Messaging
rcschnoor
Legend

abacadab wrote:

Bull.  Who else thinks they have the right to let third parties make charges against my account without first talking to me personally to authorize it?  How would this fly on your credit card?  Your savings account?  No, they have rules in place to refund you when you've been -defrauded- that way.

 

Are you cool with your electric bill coming with an additional charge because someone used your home address on a website to sign you up for a premium electric service that contains nothing more than the electric service you're already paying for?  How about when you're driving through McDonald's; are you fine if someone with your license plate tells the cashier you gave them the go ahead to charge their chicken nuggets on you?  McDonald's can just charge you a premium chicken nuggets fee?  How many analogies do I have to go through?  Even if you signed this bloke's petition on your way to the drive-thru and didn't realize there was a premium chicken nugget fee clause, have you been any less defrauded?  Are you ok with Mc D's allowing that crap to fly?  If you were ok with that you'd have people lined up at every drivethru in America holding clipboards and trying to flag you down.  They'd be holding Java and Flash-based signs saying "Sign here to win 1,000,000 Dollars!"  "Sign here to get your free drive-thru tones!"

 

The Service Provider is at fault for allowing third parties to charge your account without getting your express authorization, by voice, personally.  Who else would you accept that from and say it's not their fault? 

 

I advise that all readers that have been impacted by this snake oil B.S. refuse the charges and complain to the FCC because the service provider is at fault here.  I don't care how long the charges go on before you first notice them, you've been defrauded.  Small fortunes are being made defrauding people through a system that has no safeguards and the Service Provider is complicit by not instituting a very very simple policy: don't charge the customer for any services you're not the one providing.


So I assume that IF you ever order something online, THE MERCHANT THEN CALLS YOU TO GET YOUR AUTHORZATION, BY VOICE, PERSONALLY.

 

No? Weren't you just defrauded, then? How is this company to know that it was actually you? How do they know that it was your voice? I would report ALL of this fraudulent, if I were you.

 

With premium messaging, YOU DO GIVE AUTHORIZATION.

 

If you(or someone with access to your phone/number such as spouse/child/friend) don't want to inadvertantly give authorization, you can have premium messaging BLOCKED BY VERIZON so that you won't incur any of these charges.

0 Likes