Previous Usage Message Log Empty

[mtbr54]

I'm trying to view and download, like I have in the past, my previous message logs from my last billing period. When I click on the Messages Log it says I have 73 used but the log, where it normally shows the numbers that I've messaged, says "No logs available"
At first I thought it was because my billing period had just ended, but it's been 10 days now and it still says No logs available.

[vzw_customer_support]

Hello, mtbr54, I'm sorry to hear you're running into an issue when trying to download your message logs. So we can best assist, we will be reaching out via Private Note.

-Lauren