Problem Opening Text Photos
Ohioguy215
Enthusiast - Level 3

I've had many occasions when someone texts me a photo and as I receive it, it says "Download".  I tap "Download" but nothing happens and I am unable to view the photo.  Since this is also a function I use for my work, it's very important to me what I need to or what I'm not doing correctly.  Thanks in advance for your useful advice.

LG G2 Verizon

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1 Solution
tikibar1
Community Leader
Community Leader

Picture texts will not send/receive over wi-fi, they require a cellular data connection.  They count against your text package, though, not your data plan.

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5 Replies
Ann154
Community Leader
Community Leader

Is your cellular data connection turned on and active at the times this happens?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Ohioguy215
Enthusiast - Level 3

Ann, no data connection is on but I'm in the house with a very strong Wi-Fi connection.  I would think the data connection would be irrelevant with the Wi-Fi.

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Ohioguy215
Enthusiast - Level 3

Ann, I thought you meant, "Was the mobile data turned on?"  It was not since I had Wi-Fi but I've since turned it on and the photo downloaded nicely.  Didn't think I'd need mobile data turned on to download a photo.?.?

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tikibar1
Community Leader
Community Leader

Picture texts will not send/receive over wi-fi, they require a cellular data connection.  They count against your text package, though, not your data plan.

Ohioguy215
Enthusiast - Level 3

Thanks titkibar1 and Ann.  Being a first-time "smart-phone" user, I did not know the data connection needs to be on to download photos.  I'm very thankful for this forum and your advice.  Take care and thanks again.