I am using a Samsung Galaxy S8 Plus, the application is up-to-date. Every
line on my account suffers from this problem. Also, it is neither device
nor OS exclusive, as I have both android and iOS- based devices , which all
currently have the most up-to-date OS releases available for the particular
devices. I have re-installed, factory reset, and rolled back updates on VZW
Messages+
I was able to use the egift feature briefly last month sending a egift to a
phone(which I already owned), which I had just added to my account , on an
existing line, under a new number and once this month to my ex-wife's
phone(VZW SAMSUNG J1). However attempts to send additional egift cards to
the same numbers after account month roll-over, or with different
lines/phones were unsuccessful.
I have spoken to VZW CS and Tech departments on numerous occasions, one
time during which we tried to release and register a couple of lines on my
account to no avail.
As you can see, this is an issue based on the verizon side of things, as
there is nothing I have not tried.
My frustrations lay in the inability to discover the cause on Verizon's
part. It is something that does not sit well with me, as it shows a lack of
complete mastery of the control software/systems being used by verizon
which to me is a portent of disastrous proportions. What if an error like
this affects billing, or personal data, or accessibility to the network.
What if it starts effecting numerous customers.
It doesnt bode well for VZW!
Essentially I feel like I'm getting the short end of the stick paying what
I pay for an account that isn't complete lacking features which I used
frequently. I hope this doesn't sound trite but I feel as though I am owed
compensation for not being able to spend my money with Verizon, which
sounds like a cliche. If it were me and I had a customer who spent the kind
of money I did especially on the egift card functions and they came to me
with an error I would move mountains to rectify that and in the event I was
unable I'm sure I could find a way to personally provide the egift cards to
said customer and charge his account in kind.
On that note I was asked in the earlier email what program I was using? I
was under the impression that VZW Messages+ was the only way to send or
receive egift cards. Is this not the case and if not what other programs or
options do I have to send them? I feel like some level of customer or tech
support should be able to produce egift cards in the event of software
failure like this.
I know on the surface this seems like a relatively minor detail. However
it is very important to me personally, not going to explain the reasoning
behind that but I have become increasingly frustrated, to the point that I
am pursuing other carriers at this point. I'd hate to lose Verizon but this
needs to be fixed or that's going to be the outcome.
I sincerely hope this issue can be resolved. I also want to reiterate what
I feel would be a proper compensation for the loss of complete
functionality of the services for which I pay to have total functionality,
and that being an egift card, either to ebay or Amazon, of no less
than $100 aswell
as an alternate means to access the egift functionality, whether that means
a call to customer service or tech service or an email. Sadly compliance in
the above is , at this point, the only way in which I will continue my
patronage of Verizon. As In writing this email, I have become increasingly
frustrated at the amount of effort I have put into solving this and a total
lack of resolve, a situation which is completely in reverse of the expected
relationship between a Customer and a Payment-for-services rendered
company.
Needless to say I have , up until this point been an avid supporter of
Verizon insomuch as praising, suggesting, and recommending Verizon
whenever the situation arose, and now I have never been more frustrated nay
disappointed in something I have so vehemently touted as "The Best Wireless
service available in the US" on so many occasions.
I apologize for the excessive wording in my response but I am just upset
with the fact that I am even considering, let alone speaking to other
carriers, leaving a company I have considered home for around 20 years and
with which I have spend hundreds of thousands of dollars with.
Sincerely,
AG Woolard
P.S. For the record, this email is directed not at the individual recipient
or any particular department, but rather towards Verizon as a whole. I
still believe that VZWs support
On Jun 1, 2018 4:51 AM, "vzw_customer_support" <forums@verizonwireless.com>
