Problems Restoring New Messages in Message+
tomcost
Enthusiast - Level 2

I tried to restore "recently" saved messages in my Message+ app but they're not showing in the "Saved Messages", "old" saved messages are visible and restorable but not the newest ones, why?  I thought that maybe I saved them wrong in the app so I connected my phone to my computer and they"are" saved on my phone but for some reason I can only restore my old messages through the app.  I even tested the Message+ app by saving a new conversation with the same results, it saves the new message conversation on my phone as a .vzm file but my Message + app does not recognize it.  The app update is current with the last Message+ update  being October 21st and the app not set to sleep.  I also tried powering off my Galaxy S23 Ultra for 30 minutes to possibly reset the app and cleared the cache on the app settings but it didn't work.  I have some sensitive information in those messages that i would like to retrieve, how do I restore my "recently" saved  messages?

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Re: Problems Restoring New Messages in Message+
vzw_customer_support
Customer Service Rep

tomcost We're sorry to read about the issue with saving messages. Is the sync option turned on in settings? ~Peter

Re: Problems Restoring New Messages in Message+
tomcost
Enthusiast - Level 2

Where do you access the sync settings, inside the Message+ app or Android settings?  The only thing settings I could find was under the Message+ app in which you can toggle Wi-Fi sync only in which I have turned off so I can sync with data and Wi-Fi.

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Re: Problems Restoring New Messages in Message+
vzw_customer_support
Customer Service Rep

 

great question. I hope this helps Tomcost.

For devices without an SD Card or to restore messages from the cloud, refer to Verizon Cloud - Android - Restore Content.
  1. Open the. Verizon Messages app. .
  2. Tap the. Menu icon. (upper-left).
  3. Settings. .
  4. Account. .
  5. Restore Messages. .
  6. Restore from SD Card. .

-Joe

Re: Problems Restoring New Messages in Message+
tomcost
Enthusiast - Level 2

I'm very familiar with the restore settings, I guess I misunderstood you when you said "sync" settings.  Like I said in my original post my new saved messages are not showing up on the messages to restore list in the app settings even though the files are in my phone, that is the crux of my problem. I have no problem restoring old messages but not the new.

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Re: Problems Restoring New Messages in Message+
tomcost
Enthusiast - Level 2

Peter, how do I turn on sync settings?

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Re: Problems Restoring New Messages in Message+
tomcost
Enthusiast - Level 2

It's been a month since I posted my problem and 3 weeks since I have had a reply to help.  Although I'd like to thank the people who did try to help me unfortunately none of the suggestions worked and I still have the problem.

Tom

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Re: Problems Restoring New Messages in Message+
vzw_customer_support
Customer Service Rep

tomcost We're sorry to read that you are still having issues with restoring your messages. Check out this FAQ page that has information on how to sync your messages so that they can be restored: https://www.verizon.com/support/verizon-messages-faqs/  ~Peter

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Re: Problems Restoring New Messages in Message+
tomcost
Enthusiast - Level 2

Peter,

Thanks for the link but I could find no solutions to the unique problem in restoring new messages that I'm having.

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Re: Problems Restoring New Messages in Message+
vzw_customer_support
Customer Service Rep

Could you clarify on what issue you are having with restoring new messages? Are you trying to restore new messages to a new device?

~Freddy

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