Problems Restoring New Messages in Message+
tomcost
Enthusiast - Level 2

I tried to restore "recently" saved messages in my Message+ app but they're not showing in the "Saved Messages", "old" saved messages are visible and restorable but not the newest ones, why?  I thought that maybe I saved them wrong in the app so I connected my phone to my computer and they"are" saved on my phone but for some reason I can only restore my old messages through the app.  I even tested the Message+ app by saving a new conversation with the same results, it saves the new message conversation on my phone as a .vzm file but my Message + app does not recognize it.  The app update is current with the last Message+ update  being October 21st and the app not set to sleep.  I also tried powering off my Galaxy S23 Ultra for 30 minutes to possibly reset the app and cleared the cache on the app settings but it didn't work.  I have some sensitive information in those messages that i would like to retrieve, how do I restore my "recently" saved  messages?

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16 Replies
tomcost
Enthusiast - Level 2

It's been a month since I posted my problem and 3 weeks since I have had a reply to help.  Although I'd like to thank the people who did try to help me unfortunately none of the suggestions worked and I still have the problem.

Tom

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vzw_customer_support
Customer Service Rep

tomcost We're sorry to read that you are still having issues with restoring your messages. Check out this FAQ page that has information on how to sync your messages so that they can be restored: https://www.verizon.com/support/verizon-messages-faqs/  ~Peter

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tomcost
Enthusiast - Level 2

Peter,

Thanks for the link but I could find no solutions to the unique problem in restoring new messages that I'm having.

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vzw_customer_support
Customer Service Rep

Thank you for the update. Aside from your mechanics messages, are any other contacts messages not restoring? What happened when you tried to sync the messages? ~Peter

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tomcost
Enthusiast - Level 2

Peter,

I think they're was another conversation that wasn't showing on the app but was visible by connecting my phone to my computer and finding it there but I can't remember what message conversation it was, I'll have to hook my phone up to my computer again to see. As for syncing you'll have to show me where to find that option, I don't see it on my phone in the settings.

Tom

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vzw_customer_support
Customer Service Rep

 

I'm sorry you were having problems syncing these messages. I recommen connecting and seing if the files were on your computer. Here's a link that will help: https://community.verizon.com/t5/Verizon-Messages/PC-Use-Messages-on-your-desktop-PC/td-p/1089305  -Joe

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tomcost
Enthusiast - Level 2

Thanks Joe,

but my problem is why the message plus app is recognizing all of my restorable messages except for one, I know it's stored on my phone because I found it by connecting my computer to my phone and finding it in the Verizon messages folder.  My problem is having the missing message conversation that's in the Verizon messaging folder in my phone to show up on the list of restorable messages on the messaging plus app so I can restore it.  Why is the messaging plus app not recognizing that one particular conversation on the phone to restore? When when I found my messages on my phone through my computer I saved them in a folder on my desktop so I don't need to save them.   A couple of times I heard about suggestions of syncing messages but have gotten no replies yet.

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vzw_customer_support
Customer Service Rep

tomcost, thank you for the information. Have we tried un-installing and re-installing the app yet? I know you mentioned that it was already up-to-date, but I want to make sure we cover all our bases. To clarify, are you able to actually access the messages when you try to open the folder on your desktop? 

~Izzy

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tomcost
Enthusiast - Level 2

Izzy,

I couldn't find a way to uninstall the Verizon Message+ app, it didn't give me that option.   Yes, I can access "all" message files (and even read them to some degree with notepad) when I open the Verizon messages folder on my desktop, including the message conversation that's missing from the apps restore list.

Tom

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vzw_customer_support
Customer Service Rep

Could you clarify on what issue you are having with restoring new messages? Are you trying to restore new messages to a new device?

~Freddy

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tomcost
Enthusiast - Level 2

Freddy,

Through the Message+ app I saved some message conversations from my mechanic on my android over a month ago, when I went back to restore them they were not listed with the other saved conversations I had saved in the past.  I thought that maybe I had done something wrong until I searched for and found  them (vzm files) on my android using my laptop.  So my mechanics messages are basically held hostage from the Message+ app for some reason.  I tried and successfully saved recent conversations  since then and can still access most of my older conversations but not of my mechanics. 

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vzw_customer_support
Customer Service Rep

tomcost We're sorry to read about the issue with saving messages. Is the sync option turned on in settings? ~Peter

tomcost
Enthusiast - Level 2

Peter, how do I turn on sync settings?

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tomcost
Enthusiast - Level 2

Where do you access the sync settings, inside the Message+ app or Android settings?  The only thing settings I could find was under the Message+ app in which you can toggle Wi-Fi sync only in which I have turned off so I can sync with data and Wi-Fi.

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vzw_customer_support
Customer Service Rep

 

great question. I hope this helps Tomcost.

For devices without an SD Card or to restore messages from the cloud, refer to Verizon Cloud - Android - Restore Content.
  1. Open the. Verizon Messages app. .
  2. Tap the. Menu icon. (upper-left).
  3. Settings. .
  4. Account. .
  5. Restore Messages. .
  6. Restore from SD Card. .

-Joe

tomcost
Enthusiast - Level 2

I'm very familiar with the restore settings, I guess I misunderstood you when you said "sync" settings.  Like I said in my original post my new saved messages are not showing up on the messages to restore list in the app settings even though the files are in my phone, that is the crux of my problem. I have no problem restoring old messages but not the new.

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