Re: Problems Restoring Saved Conversations in Message+
tomcost
Enthusiast - Level 2

Freddy,

Through the Message+ app I saved some message conversations from my mechanic on my android over a month ago, when I went back to restore them they were not listed with the other saved conversations I had saved in the past.  I thought that maybe I had done something wrong until I searched for and found  them (vzm files) on my android using my laptop.  So my mechanics messages are basically held hostage from the Message+ app for some reason.  I tried and successfully saved recent conversations  since then and can still access most of my older conversations but not of my mechanics. 

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Re: Problems Restoring New Messages in Message+
vzw_customer_support
Customer Service Rep

Thank you for the update. Aside from your mechanics messages, are any other contacts messages not restoring? What happened when you tried to sync the messages? ~Peter

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Re: Problems Restoring New Messages in Message+
tomcost
Enthusiast - Level 2

Peter,

I think they're was another conversation that wasn't showing on the app but was visible by connecting my phone to my computer and finding it there but I can't remember what message conversation it was, I'll have to hook my phone up to my computer again to see. As for syncing you'll have to show me where to find that option, I don't see it on my phone in the settings.

Tom

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Re: Problems Restoring New Messages in Message+
vzw_customer_support
Customer Service Rep

 

I'm sorry you were having problems syncing these messages. I recommen connecting and seing if the files were on your computer. Here's a link that will help: https://community.verizon.com/t5/Verizon-Messages/PC-Use-Messages-on-your-desktop-PC/td-p/1089305  -Joe

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Re: Problems Restoring New Messages in Message+
tomcost
Enthusiast - Level 2

Thanks Joe,

but my problem is why the message plus app is recognizing all of my restorable messages except for one, I know it's stored on my phone because I found it by connecting my computer to my phone and finding it in the Verizon messages folder.  My problem is having the missing message conversation that's in the Verizon messaging folder in my phone to show up on the list of restorable messages on the messaging plus app so I can restore it.  Why is the messaging plus app not recognizing that one particular conversation on the phone to restore? When when I found my messages on my phone through my computer I saved them in a folder on my desktop so I don't need to save them.   A couple of times I heard about suggestions of syncing messages but have gotten no replies yet.

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Re: Problems Restoring New Messages in Message+
vzw_customer_support
Customer Service Rep

tomcost, thank you for the information. Have we tried un-installing and re-installing the app yet? I know you mentioned that it was already up-to-date, but I want to make sure we cover all our bases. To clarify, are you able to actually access the messages when you try to open the folder on your desktop? 

~Izzy

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Re: Problems Restoring New Messages in Message+
tomcost
Enthusiast - Level 2

Izzy,

I couldn't find a way to uninstall the Verizon Message+ app, it didn't give me that option.   Yes, I can access "all" message files (and even read them to some degree with notepad) when I open the Verizon messages folder on my desktop, including the message conversation that's missing from the apps restore list.

Tom

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