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Problems with recent update
kdmay04
Member

Before the update, my Note 4 was working fine; now, it's overheating, restarts several time an hour, has a black screen about 60% of the time even though the light is blinking blue and is suuuuper slow in any application.  I have removed the battery and held the power button as I was advised and it at least would boot up again after replacing the battery but the phone is still having major issues.  Anyone else experiencing this type of effect from the upgrade?

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Re: Problems with recent update
vzw_customer_support
Customer Support

kdmay04,

That would drive me crazy! We're here to make sure this gets fixed. Which update are you referring to? Does your phone get too hot to touch?

JosephT_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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