Proxy Setting for desktop app ? Not syncing while on work network.
Mickey_H
Newbie

Hello, My desktop app is not syncing or able to send while on work network.

Is there proxy setting for the app or what port is it using for in and outbound.

Thanks !

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vzw_customer_support
Customer Service Rep

Got it! Thanks for the extra details, Mickey_H. While you're at work, are you able to go from that same laptop to www.vzw.com/verizonmessages and sync through the web-based application? While connected at work, are you also connected through a VPN that may have restricted access to external services?



JenniferH_VZW
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View solution in original post

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paulmz
Enthusiast - Level 3

Hello!

I am having a similar issue and would like to know if the OP's issue was ever resolved?

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Not applicable

HI paulmz,

Typically, the app in office environments are blocked by system firewalls.

Here are the ports to set on your work computer to allow for SMS to transmit. It does not work in all cases, but it has worked in some.

COMPANY FIREWALL BLOCKING SMS? – user these PORTS

HTTPS: 8443 

IMAP: 993

GOOD LUCK!

ALIEM

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paulmz
Enthusiast - Level 3

Hello, Aliem.

Unfortunately this does not work since the firewall on my computer is not enabled. All connections to the computer are allowed.

I assume the app is being blocked on the network at a higher level than my individual computer. We recently moved into a new office building- the app worked with our old network but not with the new one.

Thanks, anyway.

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Not applicable

OK. Your best bet then is to use your web app through any browser.

WEB APP

http://vz.to/1HuFmeR 

-

ALIEM

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paulmz
Enthusiast - Level 3

Although I disagree about it being my "best bet", I have already been using the browser web app in the meantime. This suggestion still does not answer the original post, however.

So far the Verizon Message+ app seems to be the only app on my computer that doesn't work with my new building's network. I can't place all of the blame on the network, then- especially considering the Message+ app is perpetually riddled with bugs that go beyond this network issue.

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vzw_customer_support
Customer Service Rep

Let's continue to isolate the variables, paulmz. Please install the app on another computer in the new building. Share with us your findings.
DavidH_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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paulmz
Enthusiast - Level 3

Good morning.

I brought my personal computer (Surface Pro 3 with Windows 10) into work, connected to the Wi-Fi and opened the Message+ app. After letting it attempt to refresh for several minutes (until the Surface went into sleep) the Message+ app would not update. Unlike the Message+ app on the Mac, the app on the Surface at least showed an animated refresh graphic in the header. Sending and receiving messages also did not work. There is no error message on either computer.

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vzw_customer_support
Customer Service Rep

lets do some digging to get to the root of the problem. What kind of phone are you using? What is the name of the app you are having trouble with? Is this a personal desktop or a work pc?
BryanS_VZW
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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Mickey_H
Newbie

Thanks Bryan, I have iPhone 5 and using desktop Verizon message app.

I have installed this app on work laptop I use .

Issue is only happening when connected to work network.

When connected to my home, app sync fine .

It seems like it's being blocked.

Thanks

Sent from my iPhone

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vzw_customer_support
Customer Service Rep

Got it! Thanks for the extra details, Mickey_H. While you're at work, are you able to go from that same laptop to www.vzw.com/verizonmessages and sync through the web-based application? While connected at work, are you also connected through a VPN that may have restricted access to external services?



JenniferH_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Mickey_H
Newbie

I have not tried web app, only desktop app.

While connected at work, VPN is not connected .

Thanks !

Sent from my iPhone

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vzw_customer_support
Customer Service Rep

Mickey_H-

Thank you so much for that information. Are you able to try using the web application?


NicholeK_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Mickey_H
Newbie

I will try when I get a min , I'm traveling overseas right now ...

Thanks

Sent from my iPhone

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Not applicable

Hi Mickey_H,

You can email for Port assistance at VERIZONMESSAGES@VERIZONWIRELESS.COM.

Thanks,

ALIE

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