Re: Message+ for mac OSX freezing
NausetLight
Enthusiast - Level 3

I will try that. Thanks!

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Re: Message+ for mac OSX freezing
Icanthearu
Enthusiast - Level 2

MAC OS X 10.13.6

Messages+ 2.5.3

It looks like Message+ 2.5.3 is not compatible with Mac OS X 10.13.6 despite the System requirements saying it is compatible with 10.12 and on.

I have the same problem and am also running Mac 10.13.6. Message+ 2.5.2 was running ok, then the update to 2.5.3 and now a blank screen. No window to create a profile and Preferences is greyed out.

How can I revert to 2.5.2 until you actually have a release that has removed bugs, not added them?

I've added a screenshot so you can see for yourself.Message+data.jpg

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Re: Message+ for mac OSX freezing
vzw_customer_support
Customer Service Rep

Hello, NausetLight. We definitely want to do all that we can to help with getting your computer up and running with the Verizon Messages application. Are you able to access Verizon Messages through the My Verizon website as opposed to the application? Below is a link you can click on to view how you can access Verizon Messages on My Verizon. What happens when you attempt to use the My Verizon app on your computer after you have powered your computer off and back on? http://spr.ly/66081a4Gr BrettA_VZW

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Re: Message+ for mac OSX freezing
vzw_customer_support
Customer Service Rep

We appreciate your patience during our extended wait times. Our Social Media team is here to assist daily until 7PM Central time. This crisis has impacted us all and we thank you for your understanding. As for the Messages+ issue, have you tried to uninstall and reinstall the application? It is common to have to refresh applications after an update. SheritaH_VZW

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Re: Message+ for mac OSX freezing
vzw_customer_support
Customer Service Rep

That sounds like a plan. Please keep us posted with the results. SheritaH_VZW

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Re: Message+ for mac OSX freezing
NausetLight
Enthusiast - Level 3

I have uninstalled and reinstalled multiple times. 

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Re: Message+ for mac OSX freezing
NausetLight
Enthusiast - Level 3

I can access it through the VZ website, but I need the app to work on my MacBook. Please fix the problem.

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Re: Message+ for mac OSX freezing
NausetLight
Enthusiast - Level 3

White blank window

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Re: Message+ for mac OSX freezing
jav6
Champion - Level 3

@NausetLight wrote:

White blank window


Might help to quote which post you're responding to.

...Just another VZW customer...trying to offer some assistance...
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Re: Message+ for mac OSX freezing
vzw_customer_support
Customer Service Rep

NausetLight, thanks for trying those steps for us. Verizon Messages (Message+) is compatible with:

  • Mobile devices running:
    • Android™ 4.2 and newer
    • iOS 7 and newer
  • Computers* running:
    • Windows® 8 in desktop mode
    • Windows 10
    • OS X 10.8 and newer
  • Web browsers like:
    • Internet Explorer®
    • Safari®
    • Chrome™
    • Firefox®

What is the operating system version on your Macbook? 

 

TakendraW_VZW

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