Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
cancel
Showing results for 
Search instead for 
Did you mean: 
Receiving duplicate messages on Message Plus
Black_Matter
Member

I have activated a new replacement phone and I am getting duplicate messages for each message people are sending me.  How can I fix this?  Does anyone know the cause?

Labels (1)
0 Likes
Re: Receiving duplicate messages on Message Plus
vzw_customer_support
Customer Support

Black_Matter, we always want to ensure your text messages are routed properly. We know that duplicate messages can cause unwanted clutter. Let's clear this up for you. Can you please confirm the make/model of your phone? You've mentioned that this is happening for each message people are sending. Just to clarify, this is an issue with every single incoming message and this is happening with multiple contacts. Is this correct?

SamanthaT_VZW

Follow us on TWITTER @VZWSupport

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

0 Likes
Re: Receiving duplicate messages on Message Plus
DennisLWilson
Member

I had the same problem with my new phone with Oreo and found that disabling the native messaging app seemed to fix the problem for me.

0 Likes