I recently blocked a phone number on my account last Thursday (June 6, 2019). As of yesterday, I started receiving this message every time I sent the main account number on my VZ account and my job's cell phone number and that is the message that I get. I have a LG Revere 3 basic phone. Power cycling and pulling the battery does not resolve the problem either. I have not made any other changes to my account nor signed up for any subscriptions.
I have the same issue and after reading through everybody else's issue I am starting to wonder if the issue is with the other phones that we're sending messages too. Somehow our type of messages are being blocked by the other phones and the network is just telling us that the recipient can't receive the message, but without identifying which phone is blocking us, instead it shows is coming from our phones.
We understand receiving these undesired messages is extremely inconvenient, and we are here to help. Please tell us, when did this start? We would like to ask you to please power off your device for 2 minutes and power it back on. This process should help you fix your current issue.
GeovannJ_VZW
I am trying to connect with your "Chat" people right now!!! I started getting this message when I put a block on someone's number. This was on November 4, 2019 that the number was blocked. Ever since then I have gotten this text message coming from MY phone number stating, "Recipient has insufficient funds to receive messages". One day I got that message 18 times in 20 minutes!! Today it was 4 times in less than one minute!! I have an old school Qwerky slider basic phone, that sadly will be obsolete at the end of this month!!! I have not changed plans or made any other changes, except for putting a block on a phone number. I thought that the person was trying to text me which was why I was getting the messages....but after reading this community post.....I am not so sure anymore! What is going on Verizon??? Why are you not fixing this OBVIOUS issue??
We are dedicated in providing you the most reliable assistance, and I will be glad to look into what can be done about the unwanted messages you have received. Please try unblocking the blocked number, followed by blocking it again. Please let us know how this works out for you.
AngelG_VZW
This started happening to four lines on my account about three weeks ago. We had made no account changes. 3 of the devices are iPhone and one is Android. One clue: I sent a single picture to my daughter and wife in a group message. My daughter received it however my wife did not but rather received this insufficient funds message instead. I know this because I was sitting next to her and noticed she didn't get the pic.
I don't know if this helps, but when I looked at the message online, I found that the message wasn't incoming, but outgoing from MY phone... I looked up the number that my phone was texting, and it wasn't anyone I recognize, although they live somewhat close (about 1/2 hour away). I am running an LG G7, but my daughter is also receiving the same messages on her iPhone 8.
I just started getting this same message sent/received to my number. I have received 4 of these messages just this weekend alone so I am unsure who is trying to text me etc? I have not blocked a number in a long time so I am confused since this just started and honestly VERY annoying.....suggestions on how to get it to stop?
Sorry to hear about the unwanted messages, Kprobst. We totally understand that this is confusing and we are aware of the issue. Since it's been awhile since you posted, let us know if the issue continues. If it does, check the Private Note we have sent for further instruction.
RyanM_VZW
Usually this means that there is a block either the numbers have been blocked or the minutes or data have been blocked or limited. This has happened to me before and I had accidentally put a block thru smart family app.
My daughter has been getting these messagse too! All today. 8 of these texts today. from her own number. she's on the Kids plan as well. I sent Verizon a message asking what this was about, but of course that will be forever till I get a response from them. Some days I wonder why I ever chose to come back to Verizon. Today is definitely one of those days. It seems that the replies on this thread from Verizon are basically showing they are NOT reading the actual problem and replying with some general hocus pocus replies that don't actually address that ctual problem on hand here. There are a LOT of people with this same exact problem. My daughter has an Iphone 8. hasn't touched her phone in a few days (confiscated by mom) so she hasn't done anything different in the past 3 days as far as updating or blocking anyone. Verizon needs to fix this issue asap.
Do you have any block on her minutes or texts or is she over on data? I know the kids plan automatically signs up for smart family and I'd double check every setting on her line because most likely the is a restriction there that you might not be seeing. Not a Verizon employee just dealt with a bunch of garbage from them and wanted to try to help.
When you block a number using the smart family app you will receive this message when the blocked contact tries to contact you. I know this for a fact. I tested it out with my work phone.
I wish Verizon would fix this. We blocked my husband's ex wife a few months back and everytime she tries to contact him he gets this text. We know it is her because she will call from a different phone. This defeats the purpose.
KerryC_VZW Hello, I can look into this for you. Please send us a Private Note to proceed.
Recently Did an update Galaxy S6. Now this randomly it seems, "You were unable to receive a text message due to a device restriction or insufficient funds."
I have gone thru this thread, What Is The Fix Please!
@Willem wrote:Recently Did an update Galaxy S6. Now this randomly it seems, "You were unable to receive a text message due to a device restriction or insufficient funds."
I have gone thru this thread, What Is The Fix Please!
I needed to block some people from texting and calling my family. I went on Verizon site and used the free blocking service up to 5 blocks and blocked these people from contacting my four family members who are also on my verizon plan.
We experimented as to how it would work first, so we temporarily blocked one of our own numbers. When the blocked caller called me, it gave this voice message to them: we're sorry the number you you have dialed has calling restrictions that has prevented the completion of your call.
When the blocked caller texted me, they saw that the message was delivered. However, I received this text from the blocked number, although it didn't identify where it came from: you were unable to receive text message due to a device restriction or insufficient funds. Another time it just said: recipient has insufficient funds to receive message.
So it's weird that I got these blocked unidentified text messages to me that there were unsufficient funds...etc. In one of these threads from Verizon management they said if the blocked number was another verizon customer, that their text message would say: delivery failed. However in our experiement from a verizon phone to a verizon phone the blocked caller did not receive the message that delivery failed.
But I was happy to know if they called, they got the recorded message about being restricted. I do want the blocked callers/texters to know that they have intentionally been blocked. I hope verizon can fix the texting piece so that the blocked texter will know that they are blocked.
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