I've been TRYING to get a trade in credit applied to my account. We gave our phones to Verizon in Dec of 2020. Multiple phone calls to store AND Verizon corporate. Decided to respond to a community board message regarding ONE TIME Trade-in Charges. Was asked to respond privately, which I did. Sent a link to chat with a Verizon agent, waited over 10 minutes, no response. Then another link was sent, I clicked on it and it said session has expired. And they are no longer responding to the original message they sent me. Wow.
Frustrated2022, we are here for your support and we want to make sure you receive a resolution for your trade-in promotion concern. We have sent you a new Private Message. Please continue to meet us back in the Private Message box so that we are able to assist you with a resolution.