Restore Converstions in Verizon Mesages/Message+
saenc21000
Enthusiast - Level 2

I woke up the other morning and all of my Verizon Mesage+ conversations were completely gone.  I tried restoring them (Message+, Menu, Settings, Account, Restore Messages), but the only option that gives me is 'restore from SD card' and clicking on that just gives me a blank screen. When I go in my Verizon Cloud, it says I have 16,773 messages backed up, but I can't seem to access any of them. When I tap 'view messages', it just opens my empty Message+ app. I tried looking under 'apps using cloud', thinking maybe Message+ just needed permission to access my cloud to restore messages, and it says I haven't given any apps permission to use my Cloud, but I haven't been able to find a way to give an app permission. I have a Motorola Droid Turbo, first gen. 

I do a lot of texting and would really like to get my messages back. Does anyone know how to do this?

1 Solution
vzw_customer_support
Customer Service Rep

saenc21000, I'm eager to get this resolved. 

 

I'm glad the messages are all in the Message+ online. Please try powering the phone all the way OFF for 2-minutes, and then back ON. Once it is back ON, please go to Settings> Account> Restore> Restore From Account. You mentioned it only shows Restore From SD Card; however, possibly restarting the phone will give you the other options.

 

Please let us know if this works. 

 

VanessaS_VZW

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Wired4Fun
Enthusiast - Level 2

It wasn't even ACKNOWLEDGED... 

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vzw_customer_support
Customer Service Rep

We want to help right here, Wired4Fun. Sorry for the oversight with the other message but can you please catch us up to speed on what exactly is or isn't happening in your case? We want you to get the most from your wireless service and are standing by. ChrisM_VZW

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icee85
Newbie

Is restore from online back yet? Can we call a representative to sync? Very confused.

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vzw_customer_support
Customer Service Rep

We know how precious those messages are to you. Did you have your text messages backed up? 

 

EllisandraC_VZW

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Colton3
Newbie

I had this same problem this morning, i woke up with absolutely no messages. I've looked all over and havent found anything that would help me get them back, They all say to use the restore online option on the app, but the restore option only says restore from sd. Please if i could get some help that would be appreciated.

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VerizonCustomer15
Enthusiast - Level 1

It's quite obvious these so called "community managers" don't have a clue on what to do.  You present them with a problem, and in turn, they answer your problem with a question instead of offering  a solution. They're gonna ask you questions on end instead of just simply saying they don't know what's going on and they don't have a solution. This is terrible because I too do not have the option to restore messages from online on my Samsung Galaxy note 8,  And I just switched to on your phone , so all my past conversations are gone,  so there's that. 

vzw_customer_support
Customer Service Rep

We ask questions so that we can find out exactly what is going on so that we can resolve the issue. This is all part of troubleshooting. If you prefer to contact Verizon Wireless directly for assistance, you may do so.

 

https://www.verizonwireless.com/support/contact-us/

 

Unless you had the messages backed up, the messages cannot be restored. I am sorry about that, of course this is not the answer you would want to hear, and we wish we had better news for you.

 

 

RosanneM_VZW

 

 

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Wired4Fun
Enthusiast - Level 2
  • These Verizon reps CLAIM to ask questions to better understand the problem, which clearly indicates they are not actually READING the incredibly descriptive explanations of the problem in the initial requests from the consumers of the product.

 

I get it, you don't know what happened, but rather than throwing darts and having your customers jump thru hoops based upon a hunch you might have (restart your phone, etc), why don't you just elevate these questions and concerns to the appropriate department so that the people responsible for the mistake can be made aware, and therefore implement a legitimate solution??? 

 

When you attempt to offer a suggestion of your own, which you clearly do not understand, you are further exacerbating the problem, because FIRST, you are only managing to further frustrate your paying customers thru your failure to fix the problem, and SECOND, you are completely insulating the Verizon engineers from even KNOWING the problem exists!!

 

The problem is quite clear, and has been perfectly identified on numerous occasions in this thread:

There is NO LONGER an option to Restore Text Messages from ONLINE!!

PLEASE FIX ASAP!! 

Smithjr
Newbie

I have the same problem with my wife's Motorol z3. It occurs only in Msg+ with MMS Groups. You type something to the Group, turn the phone off, turn the phone back on... and the text you just typed disappears. If you leave the phone on, the text isn't deleted. I spent a long time with Verizon Support... got escalated Tier 3 support and they couldn't find a solution. This isn't a problem isolated to me, lots and lots of people are having it and apparently Verizon has no clue.

 

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vzw_customer_support
Customer Service Rep

I'm truly sorry to hear your messages were deleted Colton3. I know that is frustrating but we are here to help. Did you have any devices changes recently or software updates? Did you install in new messaging apps to your phone last night? We want to know if there was a reason the messages deleted. 

 

KinquanaH_VZW

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