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Retreaving package
mvill10
Member

Hello,

I made the mistake and sent a package to your Verizon warehouse address:

4801 mercantile drive fort worth, tx 76190

I am trying to get a hold of anyone so I can retrieve it back.

who can I contact?????

my phone number is [removed]

the address it was shipped from is [removed]

Personal information removed as required by the Verizon Wireless Terms of Service​.

Message edited by Verizon Moderator.

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Re: Retreaving package
lukevinyl
Sr. Member

The only thing you can do to possibly get this back would be to call into customer service (1-800-922-0204)and have them fill out an ITTS inventory ticket but with them receiving around 10,000 devices per day-- it may be difficult getting this back (to be completely honest with you).

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Re: Retreaving package
vzw_customer_support
Customer Support

mvill10,

 

I can certainly understand the apprehension on sending out a package by mistake. However, the Returns Center that you mention is an incoming-package facility only, specializing in Trade-Ins for devices. Was this package meant for Verizon at all, like a Device Payment Return, or meant to go somewhere entirely different? If still in transit, have you reached out to the carrier (FedEx, UPS, USPS, etc)?

 

RussellM_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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