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Retrieving history
MsRMitchell
Member

Hi, I was wanting to retrieve my text history for this entire year..is that possible? I read a couple other questions similar to mine, but I noticed different support people telling others to contact them personally, and I don't really know who to contact. I am aware that the content of the messages aren't available. and that's fine. I just know at one point I was actually able to see text history by month on my own. Please help!

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Re: Retrieving history
Ann154
Expert
Expert

You can view the last three months of text message history (time sent to and from and which numbers) through your MyVerizon account online.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Retrieving history
MsRMitchell
Member

I can only retrieve it for the last billing cycle only which is not how it used to be.

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Re: Retrieving history
tikibar1
Sr. Leader
Sr. Leader

Look under View Bill, then use the drop-down box to select which of the last three bills (since you can only view text logs for the past 90 days) you want to review.  From there, use the tabs to view calls/data/texts.

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Re: Retrieving history
MsRMitchell
Member

Thanks I see now, but is there no way support could help me retrieve anything further? As I mentioned before I saw in other posts where support told certain people to contact them, and they could help. It was just awhile ago, and I'm not sure if they could still do.

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Re: Retrieving history
MsRMitchell
Member

Thanks I see now, but is there no way support could help me retrieve anything further? As I mentioned before I saw in other posts where support told certain people to contact them, and they could help. It was just awhile ago, and I'm not sure if they could still do.

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Re: Retrieving history
tikibar1
Sr. Leader
Sr. Leader

I don't think Verizon has text logs past 90 days, which is why they aren't in our MyVerizon accounts, but like you, I've seen conflicting info.  You could call Customer Service and ask.

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Re: Retrieving history
MsRMitchell
Member

okay thanks.

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