SMS Messages
jimbo805
Newbie

I cannot send SMS messages since about 1/1/2023. I can receive them, but I can't send them. I can both send and receive MMS messages.

Anyone else having this issue? I have done a LOT of troubleshooting.

Jim

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Re: SMS Messages
vzw_customer_support
Customer Service Rep

Hello, jimbo805. Thank you for reaching out to us with your concern. I know I personally do the majority of my communication with solely texts, so I do understand how important it is for them to work properly. What happens when you do try to text? Do you get an error message? ~Pamela

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Re: SMS Messages
jimbo805
Newbie

I don't get a specific error message, only an indicator that the SMS text is "sending." Ultimately I get a notice that the text failed to send. 

I have spent a few hours with customer support and have at least succeeded in getting a ticket on the matter up to the network folks. I am hopeful but frankly not optimistic. 

I have reset network settings and apps. I have toggled airplane mode on and off. I have factory reset the phone and tried safe mode. I have tried a new sim card. No joy. Since I can send and receive MMS but only receive SMS, I am suspicious that it is an SMSC issue, but I understand that number to be embedded in the sim card? 

I have been a Verizon customer for about12 years without major issues. I really, really don't want to make a change in providers, but this ought to be solvable. I am convinced it is some glitch within the Verizon system.

 

Jim

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Re: SMS Messages
vzw_customer_support
Customer Service Rep

Hello Jim,

 

Our goal is to provide you with the best experience. Please, send us a PM/DM, so we can address all your concerns. 

 

Verizon is always here to help!

 

>Cintya

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Re: SMS Messages
jimbo805
Newbie

PM sent.

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